I applied online. The process took 2 months. I interviewed at Verizon (Little Rock, AR) in June 2014
Interview
2 phone interviews, I then had to go into the call center to test out. After passing the test, I was then called in for a face to face interview. The phone interviews were not difficult, testing was extremely odd. The face to face interview just consisted of them wanting to know my background. After being the only one in my class to pass the test, I felt I had the job.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how