I applied online. Took about 2 weeks to get a phone call, set up a phone interview for a couple days later. The assistant manager did the phone interview, she was super nice. Questions were pretty basic, easy if you have customer-service experience. What does customer service mean to you? When have you gone above and beyond your job description in a previous job. I had trouble getting interviews at other places because I work my other job on Sundays, but they didn't seem to care, they must need employees.
They called me back a couple of hours after my phone interview to invite me to come to a group interview (which is tonight). This interview seems a little bit unorganized...it was originally scheduled for last night, then they rescheduled it for 4pm today, and then they rescheduled it again for 6 pm. Hopefully the interview goes much better!
Interview questions [1]
Question 1
Nothing unexpected if you have held customer-service positions before.
the interview process was straight forward..basic questions about scenarios, what i bring to the table. Overall, the questions were HR like questions that try to gauge your experience, skillset and willingness to learn.
Interviewer was a nice person. It was not very challenging or stressful to get through the interview. I felt confident in my interview that I would be considered for the job.
Easy to accomplish and not very difficult. Seemed if you used common sense you’ll be okay. Just be yourself and go in there prepared. Good luck! I didn’t get an offer but I was fine with that.