I was contacted by a recruiter on LinkedIn who messaged me asking if I would be interested in learning about a new position. I responded with additional contact information and we scheduled a initial phone screening that lasted about 20 minutes. I was asked about my experience and we had a light discussion about what I look for in a company. We then scheduled a phone interview between myself and an experienced Business Account Manager. That phone call lasted about 40 minutes and I was asked pretty basic interview questions and also discussed the office culture and what I could expect working there. The BAM said that they would discuss moving forward with the recruiter and that I would hear from them soon. I heard from the recruiter the next morning and scheduled a 2 hour in person interview and visit of the office. The visit started with a brief tour and explanation of the office concept. Then I was directed to a room where I was asked to respond to two sample customer service related complaint emails. Once finished, a hiring sales manager and an experienced Business Account Manager interviewed me. It was a very conversational interview. They did ask sales and customer service experience related questions, but the majority of the interview was spent making sure I understood the position and getting to know me and assessing for good cultural fit. It's a very young office and dress is very casual. My interviewers were in khakis and button downs with no ties. I knew the dress was casual but I still wore a dress with a blazer. They did not seem bothered that I was slightly over dressed because it is better than under dressed and hey... I got the job.