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      Customer Success Specialist Interview

      6 June 2022
      Anonymous interview candidate
      Hoboken, NJ
      No offer
      Negative experience
      Average interview

      Application

      The process took 2 months. I interviewed at Wiley (Hoboken, NJ) in Dec 2019

      Interview

      The process took two months and I had 4 rounds of interviews, the last one being a presentation that I worked pretty diligently to prepare. After presenting to him and another person, I was told that I would hear back, latest, after the holidays. It was mid - December. It had been 3 weeks and the holidays were over, so I asked for an update. I was told that everyone was still "getting back into the swing of things", and then got ghosted after that. Fast forward to late February, I get a email from the hiring manager saying that he was impressed with my interview, and wanted me to come in an interview for the same position as another slot had opened up. I told him pretty directly that I did not appreciate being ghosted, and then contacted to come in for another interview after all the time & effort I had spent already. His response was that someone from HR was supposed to get into contact with me and inform me that they had went with the other candidate. We had been in direct communication with one another since the 3rd round (at his suggestion). This company taught not do presentations for potential employers. The lesson was worth it all, honestly.

      Interview questions [1]

      Question 1

      Tell me about your role at company x
      Answer question
      1

      Other Customer Success Specialist interview reviews for Wiley

      Customer Success Specialist Interview

      15 Jan 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 2+ months. I interviewed at Wiley in Jan 2020

      Interview

      It was less than a week from when I initially applied to when I was contacted to conduct the computer prompted recorded interview. Once passed that stage, I had a relatively relaxed phone interview that lasted about 30 minutes just going over my resume, why Wiley, and what I’m looking for. Next round was an in-person interview with the supervisor and head of the department, one after the other. Both of them were super nice and the interview felt more like a conversation than a grilling. There was also a writing assessment that lasted about 30 minutes, but it can be completed before the time limit. Lastly, there was a demonstration over Skype with basic instructions given via email and some time with the software to familiarize myself. The demonstration lasted about 20 minutes followed by a quick reflection. The whole process took about 2 months. With a good amount of prep, the tasks were totally doable.

      Interview questions [3]

      Question 1

      What does customer success mean to you?
      Answer question

      Question 2

      Why Wiley?
      Answer question

      Question 3

      Tell me about your previous client-facing experiences.
      Answer question

      Customer Success Specialist Interview

      23 Aug 2019
      Anonymous interview candidate
      Indianapolis, IN
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wiley (Indianapolis, IN)

      Interview

      After submitting my application I received an email to take an asynchronous video interview within the next 3 days. It was a little weird and almost didn't continue because of it. It ended up going well, questions were very straightforward. I was then invited to a 4 hour in-person interview. While the date was in the job description, I was only given one business day's notice that I was selected for it. Interviewed with 3 people and had a simple assessment. All went quite well and I thought I had it, with the exception of one person mentioning I appeared to be "overqualified." I followed up with a thank you note. HR rep quickly replied and said he'd get back with me as soon as a decision was made. Well, it's been over a month so I'm guessing this isn't going to happen. Please have the decency to communicate that to me after investing this much time.

      Interview questions [1]

      Question 1

      How would you respond to an upset customer who has an urgent deadline and claims that we have been ignoring him/her?
      Answer question
      6