I applied online. The process took 4 weeks. I interviewed at Zendesk
Interview
The whole application & interview process took a month. Their recruitment process was very organized, and the recruiters made sure to give updates quickly. Interviewers were engaged and willing to share their experiences with the company. It didn't feel like an interview but a conversation which was a pleasant experience.
Interview questions [1]
Question 1
- Explain how you handled an upset customer in the past - Walk me through your work experience - Why do you want to work at Zendesk
I applied through a recruiter. The process took 3 weeks. I interviewed at Zendesk (London, England)
Interview
None of the telephone screeners that will speak to you are in any way technical, so you will get away with showing them a wordpress site and passing it off as your own.
What do you know about Zendesk?
Can you explain what a trigger/macro/automation is?
Explain a time you delivered great customer service?
Explain a time you were under pressure?
What is your career goals in the next 5 years?
Any experience in HTML/CSS/Javascript?
Any email experience?
If you get through the telephone interview the next step is usually a demo of a part of the product. They are impressed if you go out and integrate say JIRA with Zendesk (pretty easy there is an article on their forum how to do it and its plug and play so no excuse for not spending an hour to get it done if you want the job). You will be expected to talk through it.
If you get through that then usually you will have a skype or face to face with the team members. Here I cannot offer advice as the questions could be absolutely anything. Some people ask you tough questions and some just treat it like a casual chat in the pub.
I applied online. The process took 5 days. I interviewed at Zendesk (Ireland, MS) in June 2021
Interview
Only 2 stages, fast, easy and very friendly. First with the recruiter with your motivations to enter the company, after with 2 teamleads about your previous experience and the last 20min. a written test, not difficult at all if you worked as technical support before.
Interview questions [1]
Question 1
1st stage: HR interview about your motivations. 30min. 2d stage and last: Questions related to your background and reply to 2 emails from a customer in order to troubleshoot in 2 languages. 1,20min.
I applied online. I interviewed at Zendesk (Manila, Manila) in Nov 2020
Interview
they don't know what they are doing. they gave offer and then after few days they retract it. operations and talent acquisition team are not align with what they are saying. very bad experience