I had a very positive initial call with an HR representative whose energy and openness made the conversation enjoyable and informative. The second round was with the director, during which I presented my portfolio and received a thorough overview of the team, their working style, and the role. The director expressed satisfaction with my presentation and indicated I would progress to the next stage. However, a week later, I received an email from a different HR person proposing to move me forward but for a lower-level position. I requested clarity about this lower-level role, including its description and expectations, but did not receive any response for two weeks. Eventually, I got a call from the same HR person who had not communicated with me before, offering a salary range that was less than half the market rate. They also mentioned a standard annual bonus of 5% and no stock options due to the company being unlisted. The interactions felt unprofessional to the point where I suspected they might have found my contact info online without proper engagement. Despite my repeated requests—both over the phone and by email—for more information about the role, I have not received any further response.

Overall, the interview process at Zendesk was well-structured and enjoyable. It gave me a genuine sense of the company’s culture and the role's responsibilities. Zendesk clearly values transparency, collaboration, and thoughtful design, making it a great place for anyone passionate about creating user-centric solutions.