A customer comes in to return a sweater without a receipt (still has tags) and refuses a store credit or exchange because she paid cash and wants cash back. She is frustrated and threatening to never ever come back to Macy's again even though she's shopped here for decades. The sweater is priced $24.99. Would you refund the customer in cash or explain Macy's return policy again and let her walk away?
If you had to do your taxes in 24 hours, how would you do them.
Tell us about education
Are you willing to take an action that some other people consider it an unethical act in order to facilitate your work (for the good of the company of course)
Describe yourself in 3 words
Case Study was extremely generic and did not specify a problem statement. My response was according to the facts stated in the case study. A panellist challenged me that I hve not answered the question asked in the case study.
At peak times, in a theme park customer satisfaction goes for a toss due to long waiting periods at the rides. How can you solve this problem using technology?
How to Manage Customer when last minute Critical issue faced just before UAT
Please explain the most difficult project you were involved in the past 3 years.
eBay reduces the commission from sellers. The Average Selling Price goes up. Why?
Viewing 1 - 10 interview questions