The role play case was the following and needs some degree of diplomacy.Please be very careful here as slip could be construed as bad stakeholder management. Please refer below to the role play case. You have been appointed project manager of a project that has gone over budget and is also going over schedule soon. Your task is not to make tall promises as the organization that has appointed you clearly doesn't want you to promises more resources. The client is very unhappy and you need to meet and convince him with a plan
Service Operations Manager Interview Questions
110 service operations manager interview questions shared by candidates
How do you handle change and report it positively to your team?
Salary
Tell us about a project that did not go so well and how did you handle it?
I honestly cannot think of a question. It was not a blind interview, many people had recommended me for hire so the interviews were more of a discussion of my knowledge.
Questions about my technical background with their tools, my management style, specific examples of clever problem-solving. All the usual.
What day can you start?
How do you feel about having to fire someone?
What if a customer brought cash to your office as payment for their debts, will you accept it?
Mention a technical issue - or something what you are familiar with - and explain it to make is comprehensible for the interviewer.
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