Full-Time ICT Quality Assurance Engineer – Sydney NSW
About the Business
Collective Intelligence Group is an industrial technology company specialising in fleet telematics, IoT-enabled safety systems, and data intelligence solutions for industrial vehicles and equipment. The business develops and supports platforms that allow manufacturers, distributors, logistics operators, and industrial sites to monitor trucks, operators, and working environments in real time.
About the Role:
Based at Collective Intelligence Group’s Condell Park office, the ICT Quality Assurance Engineer will form part of the company’s quality assurance function, supporting the delivery of reliable software, firmware, and IoT platform releases for enterprise clients.
The role is focused on ensuring that the company’s fleet intelligence systems meet high standards of quality, performance, reliability, and data accuracy before they are deployed in industrial environments. Given the safety-critical nature of the company’s technology, the position requires a strong sense of ownership, attention to detail, and the ability to identify and investigate quality issues that may affect client operations.
This role is suited to a QA professional who is not limited to routine test execution, but who is capable of analysing system behaviour, understanding product risks, and contributing to the continuous improvement of software quality across the business.
Salary: AUD $80,000 – $85,000 plus superannuation
Employment Type: Full-time
Key Responsibilities - The role includes, but is not limited to, the following:

• Test Planning: Develop comprehensive test plans outlining the testing approach, scope, resources, and schedule for web and firmware releases
• Test Execution: Execute test cases manually and using automated testing tools across our platforms
• Regression Testing: Conduct regression testing to ensure new features and code changes do not negatively impact existing functionality
• Defect Management: Report and track defects, providing detailed information for developers to reproduce and resolve issues
• Log & Database Analysis: Analyse server log files on Linux shell and query databases using custom SQL to identify root causes of issues
• Customer Requirements: Understand and analyse customer-reported issues and requirements, translating them into actionable items for the development team
• SLA Management: Manage and prioritise multiple open issues, ensuring resolution within SLA limits
• Release Support: Support the rollout of new web and firmware releases, validating functionality end-to-end
• Documentation: Create and maintain QA documentation, test guides, and knowledge base articles using Microsoft Office applications

The Ideal Candidate - To be considered for this role, applicants must demonstrate:

• A degree or diploma in Information Technology, Computer Science, or a related field
• At least 3 years experience in software testing, QA, or a technical support role
• Ability to analyse log files and run SQL queries for diagnostic and troubleshooting purposes
• Strong analytical mindset — you enjoy finding the root cause, not just the symptom
• Clear communication skills — able to articulate technical findings to both technical and non-technical stakeholders
• Familiarity with platforms such as JIRA for issue tracking and HubSpot for customer management is a strong advantage
• Experience with IoT, telematics, or fleet technology is advantageous but not essential

Application Process
Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.
Applications will be accepted for four (4) weeks from the date of advertisement.
Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person