Req ID: 7467
Date: 22 Jun 2026
Site: VCCC (Parkville)

Location:
MELBOURNE, VIC, AU, 3000

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Company: Peter MacCallum Cancer Centre
Unit: Finance and Operations Foundation
Division: Foundation
Department: Finance and Operations Foundation
Enterprise Agreement: Health and Allied Services, Managers and Administr
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Finance and Operations Foundation

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE
CRM Technical Analyst
Ongoing, Full Time Role – 80 Hours per Fortnight with a Monthly ADO

About our Foundation
Peter MacCallum Cancer Foundation plays a crucial role in advancing vital cancer research at the Peter MacCallum Cancer Centre. As the fundraising arm of the hospital, our primary purpose is to accelerate the pace of discovery and innovation in the field of oncology.
The funds raised by the Foundation are directed towards supporting the exceptional researchers and scientists at Peter Mac, empowering them to make significant strides in understanding, preventing, and treating cancer.

About the Role
This newly created role within the Peter MacCallum Cancer Foundation is responsible for designing and delivering CRM integrations and data flows, ensuring solutions are architected, documented, validated, and implemented to a high technical standard.

The CRM Technical Analyst will own the end-to-end documentation of system architecture, integration designs, and data flows, providing a clear and sustainable framework for ongoing CRM development and enhancement.
The role involves eliciting and refining technical requirements, conducting technical and process analysis, supporting solution design, and contributing to testing and delivery activities. All work will align with the CRM roadmap and broader organisational IT strategy.

Working closely with the CRM Enhancement Lead, the CRM Technical Analyst will collaborate with vendors, stakeholders, and cross-functional teams to understand business, data, and integration requirements and translate these into detailed technical specifications. The role is responsible for conducting gap and impact analyses, documenting data mappings, designing integration and architectural workflows, and supporting solution implementation. Hands-on CRM configuration and administration will also form part of the role where appropriate.

Our benefits
We offer a range of benefits which support our people both personally and professionally, including:

• Up to $11,660 in salary packaging to increase your take-home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!
If you feel this role is right for you, we warmly invite you to apply and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary.

Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: James Clark
Email: James.Clark@petermac.org

Applications Close: 11:59PM Tuesday 21 July 2026

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Position Summary

This role designs and delivers CRM integrations and data flows, ensures these are
designed, documented, and validated to deliver high‑quality technical solutions.
The role will own the end-to-end documentation of architecture and data flows.
It involves gathering and refining technical requirements, technical and process
analysis, supporting solution design, and assisting with testing and delivery—aligned to
the CRM roadmap and broader IT strategy.

Working closely with the CRM Enhancement Lead, the CRM Technical Analyst
collaborates with vendors, stakeholders and cross‑functional teams to understand data
and integration needs and convert them into actionable technical specifications. The
role conducts gap and impact analysis, documents detailed technical data mapping and
designs architectural flows. It also involves hands‑on configuration within the CRM
where appropriate.

The CRM Technical Analyst also aims to reduce external technical dependency by
developing in‑house capability, internal documentation, and repeatable solution
patterns. The role supports delivery of core integrations in the operational plan,
including automation between the CRM and supplementary systems.
The ideal candidate brings strong technical aptitude, analytical capability, and Agile
delivery skills, with a methodical approach to problem‑solving and a solid
understanding of CRM platforms, system integration, and data flows.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers

Classification or Salary Range

HS3

Immunisation Risk Category

Category C: Position within a non-clinical setting.

Key Relationships

Internal • CRM Enhancement Lead

• CRM Business Analyst
• Manager Data and Analytics
• Senior Database Officers
• Data Officers
• Foundation Program Managers
• Supporter Engagement Team
• Peter Mac ICT

External • Technology Vendors and suppliers

• Consultants

Skills
Essential Requirements • Strong experience administering, configuring, or supporting CRM platforms, preferably
Blackbaud CRM

• Hands on experience in analysis and documentation of data models, integration flows,

system logic, system wiring diagrams, and CRM configuration components

• Hands‑on experience designing and implementing API‑based integrations
• Strong system testing skills, including writing test scripts, and validating integrations
• Ability to work within Agile or hybrid delivery environments, contributing to backlog

refinement and sprint activities

• Highly organised with strong attention to detail, able to manage multiple technical tasks and

deadlines simultaneously

• Demonstrated problem‑solving ability, including diagnosing system issues and evaluating

technical impacts or dependencies.

• Ability to work both autonomously on technical tasks and collaboratively with developers,

vendors, and business teams.

• Reliable, accountable, and adaptable in environments with shifting priorities and complex

data requirements.

• High level of computer literacy, including strong proficiency with Excel, SQL or query tools,

and system administration interfaces
Desirable Requirements • Certification in Data Analysis or Business Analysis

• Tertiary qualifications in Information Systems, Business Analytics, Project Management or

similar

• Experience with CRM platforms, particularly Blackbaud products
• API/webhook/SFTP‑based integrations with fundraising platforms
• Experience in the not-for-profit sector with knowledge of fundraising and best practice

principles and procedures

• Interest in cancer research, treatment and ability to work within cancer health guidelines

Key Accountabilities
Key Accountabilities Demonstrated By / Key Performance Indicators
1. Support design andconfiguration of CRM Integrations and Data Flows • Support the CRM Enhancement Lead in delivering integration by owning the
technical design and documentation of integration and data flows

• Define integration patterns and technical design choices, including API usage,

authentication, file‑transfer design, scheduling, and error‑handling approaches.

• Facilitate design workshops, analyse requirements, determine data‑flow and

configuration needs, and produce detailed technical specifications.

• Analyse inputs, provide solution recommendations, gain agreement on design, and

ensure alignment to functional and non‑functional requirements.

• Implement CRM integrations and process automations (e.g., SFTP, payment

gateways, peer‑to‑peer tools, reporting platforms).

• Coordinate CRM configuration activities per approved designs and maintain

traceability on Azure DevOps.

• Liaise with vendors and consultants to design, configure, and validate technical

solutions.

• Ensures confidentiality of data and adherence to privacy policies, compliance with

financial regulations and non-profit best practices.
2. Maintain Documentation and Reporting • Own and maintain the Foundation’s documentation on the technical architecture,
including the CRM system wiring diagram, integration architecture, entity
relationship diagrams (ERDs), file‑flow diagrams, and data‑movement
documentation.

• Define and maintain technical governance standards for integrations, configuration,

documentation, and architecture.

• Map processes and translate use cases, business scenarios, and user needs into clear

functional and technical documentation.

• Develop and maintain artefacts including traceability matrices, validation

documentation, AS‑IS/TO‑BE maps, and change logs.
3. Lead Data Integrity Tasks and Data Migration • Plan, manage and execute data conversion activities ensuring accuracy and
alignment with solution design

• Provide detailed field-level data mapping, seek feedback and agreement from data

owners on required conversion and migration.

• Audit, log, and analyse data issues, and coordinate remediation actions.

Key Accountabilities (Contd..)
4. Manage System and Integration Testing • Lead system and integration testing for delivered CRM solutions, including
developing test scripts, consolidating results, and managing defect resolution

• Lead Integration testing across systems from up-stream integration solutions to

downstream exports, ensuring end‑to‑end data‑flow validation

• Inform and design performance testing including file‑transfer speed, API throughput,

and error‑handling as well as failure-mode testing and detection

• Provide technical input to release communications by validating system changes

5. Maintain Compliance Standards • Ensure all individual and CRM activities comply with all applicable Australian laws
and regulations; policies and procedures; fundraising standards and codes of
conduct and; policies and procedures
6. Team Consultation and Participation • Work collaboratively and foster strong positive and professional working
relationships with all stakeholders.

• Collaborate with the Data & Analytics team, and Peter Mac ICT to drive well

designed outcomes and high performing results

• Receive positive feedback from internal and external stakeholders.
• Evidence of learning and continuous improvement.
• Evidence of Foundation-wide consultative approach to seek the best outcome.
• Demonstrate willingness and carries out other duties as requested to contribute to

an effective, proactive, and professionally run Foundation office.

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.