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• Newcastle, NSW

• 12-month fixed term contract

• Hybrid role - a mix of in office and work from home

The opportunity

We are seeking an experienced Case Manager to join our Workers’ Compensation Nominal Insurer team. As a Case Manager, you’ll be responsible for managing a portfolio of workers’ compensation claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe, sustainable, and timely return to work outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers.

• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.

• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management.

• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements.

• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.

• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes.

About you

• Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes.

• Strong influencing and relationship building skills, supported by clear, confident written and verbal communication.

• A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders.

• Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios.

• Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment.

• A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting.