Req ID:
118595

Department:
AR Branch

Division:
Australia Retail

Location:
Gladstone

About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

• Build a rewarding career in an innovative, fast paced and collaborative environment
• Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested?
• An intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do About the Role

As a Senior Banking Consultant in our Retail Banking, you’ll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers. You will also have to educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers to meet their financial needs and goals.

This role is responsible for serving customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff, for more complex customer needs.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: 172 Goondoon Street, Gladstone, QLD 4680

Schedule: Full-Time (40 hours/week)

What will your day look like?

As a Senior Banking Consultant/ Senior Personal Banker, you will have the opportunity to:

• Act as ANZ products initiator and role model,
• Eagerly support the Branch Manager in delivering ANZ’s retail strategy, in addition to day-to-day operations for the branch,
• Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,
• Take responsibility to ‘know your customer’ from a risk perspective,
• Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior experience in developing strong relationships in a customer focused role
• Significant experience in financial services, preferably within the retail banking sector
• Excellent communication and interpersonal skills
• Leadership and coaching capabilities
• Experience in being an influential user and promoter of technology
• Ability to multi-task, highly adaptable to change and ambiguity

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Your Career at ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support. Job Posting End Date
, 11.59pm, (Melbourne Australia)