Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs.
• Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
• Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.
• Provide L1 support for desktop applications (Outlook, MS Teams, Skype, SharePoint, MS Office, Zscaler, other COTS applications)
• Troubleshoot issues related to VPN and antivirus.
• Desktop printer configuration and troubleshooting
• Provide L1 support for VDI issues
• Re-image machines
• Troubleshoot issues with software deployment
• Assist user with user account related issues
• Perform tech bar support as per customer requirement
• Fulfillment of service requests
• Provide support to user for data migrations
• Collection and safe disposal of old devices
• Deliver and setup new mobile devices to users
• Help users configure mobile devices for usage in customer environment
• Support users for issues with mobile devices and interface with vendors to resolve them
• Swap devices for users and provide local assistance for issued faced
• Works with third party vendors as required for incident and service request resolution
• Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
4+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com