Senior Field Support Officer
Coffs Harbour
Temporary Full Time until 30th June 2027
$122,493 – $128,694 salary package - includes base salary ($107,921 - $113,38, plus employer’s contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
About the role
The Senior Field Support Officer holds a multifaceted role, providing both virtual and onsite ICT support to staff, students, and key stakeholders across various locations. Their primary focus is on delivering exceptional customer support. Leveraging their robust technical expertise, they address a wide spectrum of service requests from the Digital Solutions Group. These requests cover diverse areas, including complex matters related to computer systems, hardware, software, and infrastructure. Their goal is to optimize the utilisation of Digital Solutions Groups’ resources and available systems.
We currently have a temporary full-time role till June 2027 however this recruitment will also be used to create a Talent Pool (valid for 18 months) that maybe used to fill other temporary and permanent positions for this role across the state as required. If you interested in the Talent Pool, we encourage you to apply.
About you
You’ll love this role if you have strong technical expertise and enjoy sharing your knowledge to elevate the team’s understanding and knowledge. You will have excellent technical skills to service wide-ranging troubleshooting requests, and you are confident to recommend solutions in a timely manner.
You will have the initiative to tackle complex issues and escalate issues to maintain policy and technology standards. You have impeccable communication skills, are analytical, organised and a natural problem solver. You enjoy building trusting relationships, collaborating with your team and taking initiative.
You hold a current NSW drivers’ license and willing to travel to local sites as per business requirements.
To about the role, click to view the Role Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click 'apply now' and provide:
- Your current resume
- Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
- A response to the below targeted question when prompted in the application form (max. 300 words)
Targeted Question: Describe an instance where you had to triage multiple urgent issues at a single location with limited staffing. How did you determine priorities, what actions did you implement, and what result did this achieve for the customer?
A career of life-changing impact awaits you. Apply now!
Applications close 11:55pm AEDT Tuesday 14th July 2025
Additional Information:
Role-specific enquiries:
Contact Alan Bate, Service Desk & Field Support Specialist, via email at alan.bate@tafensw.edu.au or phone 02 79207821
General recruitment and adjustment enquiries:
Contact Shweta Yadav, Talent Acquisition Advisor, via email at Shweta.yadav@tafensw.edu.au or phone 02 79212961
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position and maybe used to fill future vacancies.
Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.
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