AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

The AWS GCNA (Global Connectivity and Network) Internet Edge team is looking for a Technical Infrastructure Program Manager to support internet capacity provisioning and related activities across cross-functional projects. Your work will play a key role in driving the stability and sustainability of next-generation IP networks, delivering capacity ahead of demand.

Key job responsibilities

• Working directly with technical business development peers
• Develop trust-based relationships with deployment key stakeholders
• Work with local and regional teams to lead deployments at order and circuit level physical provisioning, coordinating logical provisioning to move circuits to operational
• Identify operational inefficiencies, improve processes, automate tasks and partner with cross functional teams to develop new solutions
• Maintain order level visibility and ownership to go live
• Generating actionable insights and workflow change through the use of metrics, dashboards and deep live analysis
• Owns end to end external peering communication during the lifecycle of provisioning and/or related activities, managing and following up with external providers as required to meet customer SLAs
• Holds key customers meetings to manage expectations and prioritize key deployment orders updates to customers and stakeholders with a focus on priority orders
• Holds key partner meetings with required data center or business development teams to ensure SLAs are met across the process

About the team
About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.