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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview:

Salesforce is seeking a Senior Software Engineer (SMTS) to join the Agentforce Process Intelligence team, building process mining and optimization capabilities within the Agentforce platform. This product enables enterprise customers to discover, simulate, monitor, and optimize business processes using data from CRM/ERP systems and other enterprise data sources.
You will work across the full stack, from predominantly Java (and some python) backend services running on Kubernetes to data pipelines and analytical services, delivering features that transform raw event logs into actionable process intelligence for thousands of enterprise users.

Your Impact -

• Design, implement, test, and deliver secure, highly scalable backend services and full-stack applications within a cellular, multi-tenant cloud architecture.

• Develop and maintain Java-based application services (Spring Boot, Hibernate, JPA) and companion microservices for process simulation, compliance checking, and AI-powered analytics.

• Build and evolve data processing services and ETL/ELT pipelines for data ingestion, transformation, and querying.

• Integrate with the big data query and processing layers using distributed query engines and columnar storage formats to support analytics at scale.

• Implement multi-tenant data isolation patterns across database, cache, and storage layers.

• Contribute to database consolidation and migration efforts using PostgreSQL, Liquibase, and connection pooling strategies.

• Develop and maintain authentication and authorization integrations with identity providers, including session-based auth and mTLS for service-to-service communication.

• Design and implement test strategies, automation frameworks, and unit/integration/functional/regression tests to drive up code coverage and system reliability.

• Master the team's development processes, culture, and codebase, and continuously identify opportunities to improve them.

• Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available.

• Present technical designs to internal and external groups and participate in design reviews.

Required Qualifications -

• 5+ years of professional software development experience.

• Strong proficiency in Java. You will work with Java on production systems daily.

• Experience with Java backend frameworks: Spring Boot, Hibernate/JPA, and servlet containers (Tomcat).

• Solid understanding of relational databases (PostgreSQL, MySQL), data modeling, and schema migration tools (Liquibase, Alembic).

• Experience with REST API design, integrations, and service-oriented architectures.

• Solid understanding of modern web technologies including JavaScript, HTML5, CSS, XML, and JSON.

• Experience with containerization (Docker) and orchestration (Kubernetes) in cloud environments (AWS preferred).

• Hands-on experience with automated testing including unit and functional testing (JUnit, pytest, Selenium, Playwright).

• A related technical degree required.

Preferred Qualifications -

• Experience with Python backend/data frameworks: SQLAlchemy or equivalent ORM, and at least one of PySpark, Airflow, FastAPI, or Flask.

• Experience with frontend technologies or frameworks such as ReactJS and an understanding of building web applications

• Experience with big data technologies: Apache Spark, Trino/Presto, Parquet, Iceberg, or similar.

• Experience with caching systems (Redis) and object storage (S3).

• Familiarity with multi-tenant SaaS architectures, tenant isolation patterns, and zero-trust security models.

• Experience with process mining, business process management, or workflow automation domains.

• Experience working with AI and Large Language Models (LLMs).

• Experience building highly scalable, distributed web applications.

• Familiarity with Agile development methodologies and test-driven development (TDD).

• Experience with monitoring, alerting, logging, and reporting applications for production systems.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.