• Research, consult with management, sales agents, property managers and administrative staff to understand business needs and develop suitable software solutions for the real estate business.
• Analyse existing property management, sales, leasing and customer relationship systems to identify technology limitations, process gaps and opportunities for automation.
• Design, develop and maintain internal software applications to support property listings, client enquiries, rental applications, inspections, maintenance requests, lease agreements and sales workflows.
• Develop and maintain program code for real estate systems in line with business requirements, system designs, technical specifications and quality standards.
• Build and maintain integrations between the agency’s CRM, property management platforms, accounting systems and third-party property portals such as Domain, Realestate.com.au and REA XML feeds.
• Develop automated workflows for lease renewals, tenancy notices, inspection reminders, rental payment notifications, vendor reports, trust-account processes and follow-up communications.
• Design, maintain and optimise databases containing property listings, landlord details, tenant records, buyer enquiries, sales history, rental information and inspection data.
• Test, debug, diagnose and correct system errors, data issues and application faults to ensure all real estate platforms operate accurately, securely and efficiently.
• Perform functional, integration and regression testing for new software features, CRM updates, property portal integrations and internal system upgrades.
• Manage testing and automation of software deployments to minimise disruption to property managers, sales teams and clients.
• Prepare and maintain technical documentation, user guides, system procedures and training materials for staff using property management and sales systems.
• Provide technical advice to management regarding software purchases, CRM upgrades, property management tools, automation solutions and digital transformation strategies.
• Collect and analyse operational metrics, including enquiry volumes, inspection bookings, rental applications, listing performance and staff usage of internal systems.
• Develop continuous improvement strategies to improve the efficiency, reliability and user experience of real estate software and business processes.
• Create and maintain tools to support software management, data monitoring, reporting, security and business continuity.
• Implement access controls, encryption and secure data-handling processes to protect sensitive client, tenant, landlord and property information.
• Identify and mitigate risks, security vulnerabilities, data anomalies and system performance issues throughout the software development lifecycle.

Provide ongoing technical support to sales agents, property managers and administrative staff to ensure they can effectively use internal systems and digital platforms

Pay: $65,000.00 – $85,000.00 per year

Work Location: In person