Clerk Grade: Grade 9/10
Salary Range: $129,464 to $142,665 plus employer's contribution to superannuation and annual leave loading
Employment Type: Temporary, up to 31 March 2026
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Wednesday, 10th June 2026 [9:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
The Senior Automation Developer plays a leading role in the delivery of automations and works across the full end-to-end automation lifecycle including:
- Evaluate processes and validate their potential and suitability for RPA including planning the scope, developing timeline and cost estimations
- Create and maintain throughout the project lifecycle, Process Qualification Document (PQD), Process Design Document (PDD) and the Solution Design Document (SDD) including detailed RPA solution process flows and process and technical specifications
- Define and plan the development approach for larger projects through to smaller developments factoring in the existing RPA program and future development opportunities into the solution design
- Drive UiPath solutions through test, change management, and production readiness cycles, providing operational and change management support for all RPA developments
- Apply agile practices and principles to maximise business value and continuously improve the delivery of customer outcomes including capturing repeat functions so that the teams can leverage a consistent approach.
- Lead the ongoing technical support for processes already deployed in production, working with business SMEs to identify root cause, develop solutions and adjust the automation to resolve production issues.
The team culture is one that embraces fun in the workplace and at the same time takes pride in high performance.
About You
The successful candidate must demonstrate strong capabilities in:
- Experience in RPA development and UiPath development.
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Strong Knowledge of Robotic Process Automation (RPA) and RPA Best Practices. Understanding of SDLC, DevOps and Agile Development Methodologies.
- Solid experience as an RPA Consultant, Senior RPA Developer or RPA Technical Lead.
- Experience developing and implementing of automated UiPath processes or suitable wider development experience
- Knowledge of AI and machine learning
- Experience with Microsoft Power Automate, JIRA, Power BI, .NET and Visual Basic (VB)
- Strong attention to detail and analytical skills
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Highly proficient in using MS Excel, MS Visio and MS PowerPoint
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: Wednesday, 10th June 2026 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au.
For more information, please visit
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Information on adjustments available for the recruitment process
NSW GovernmentSydney$129K - $143K (Employer provided)Define and plan the development approach for larger projects through to smaller developments factoring in the existing RPA program and future development……10d