Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
Concentrix is once again recognized as a top BPO company. Winning ‘Customer Center Outsourcing Recommended Brands in 2018’ award from Customer Care & Management World for our expertise in Innovation, CustomerExperience and excellent delivery.
When it comes to digitally transforming business, #CyberSecurity must be part of that conversation from the start. Congratulations to our Global Security Team for winning the 2018 #CSO100 award at #IDGSecurityDay http://glassdoor.com/slink.htm?key=vQpKZ
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
As part of the Concentrix family, you’ll find everything you love in a company and so much more! We encourage you to explore your options and see what fits the needs of your career. Want help to advance? No problem. We offer thousands of learning and development opportunities, too! Free!
Once you’re here, you’ll see that recognizing the excellence of our teams is something we pride ourselves in doing early and often. From trips to tropical locations and can-you-believe-that celebrations, thanking our amazing staff is part of what makes working at Concentrix different by design.
It’s not all work. We like to put a spotlight on our staff with karaoke and dance contests.
Join us to find out why more than 225,000 people call Concentrix home. Live it. Love it. Experience ONE CONCENTRIX.
We strive to provide the best possible customer experience for all our clients’ customers. We think differently from our competitors because we understand the unique challenges our clients and their customers face.
Experience is everything because great experiences create better engagement. And, better engagement means better business outcomes for everyone. That’s our everyday life at Concentrix.
We are a global partner with ambitious, progressive business leaders and are always looking for ways to disrupt the market by being absolutely obsessed with making our clients’ businesses better. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.
We are a passionate company powered by passionate people.
Being ONE CONCENTRIX doesn’t stop at the door to the office. We encourage our staff to be active and involved in the communities where we work and serve others. #ConcentrixCares
We have something for everyone! Our staff take part in PRIDE events and help raise money for local charities. You’ll find our staff with a hammer in hand to help build homes or working together to discuss real change as part of our global Network of Women.
Diversity isn’t a buzzword for us. It’s how we work. With 125 locations and counting, our staff can count on support everywhere they turn. Join us. Be the difference in our success!
The fact that I can walk from my studies to work literally just 150 meters away… Team that’s a mixture of full-timers and part-timers… Maintain a work-life balance… Work for an iconic brand…
When I started at Concentrix in May 2007, I thought it was going to be a quick job. I had no idea of the adventure my time here would become and all the incredible people I would meet along the way.
I started with the company as an advisor. Next, I moved to the Sales team and did well. I was promoted to floor support helping my peers achieve sales targets and assisting management with our new hire academy bay and sales performance.
My team manager saw something in me that I could not see in myself. He talked me into at least interviewing for a role I didn’t think I wanted. I got the job and quickly became part of the emergency family.
In 2016, when my personal life hit rock bottom, my career took off. I won Call of the Year for assisting in the delivery of a bouncing baby boy! My rise didn’t stop there. I went on to be awarded the distinguished title of North American Dispatcher of the year for my contributions in the emergency field and for my role in a breech child birthing delivery. As a result, I went on to do countless radio and magazine interviews. I was featured in an article by Refinery 29 with my mother about working moms. I became an emergency instructor teaching new frontline staff with the skills needed to dispatch in an emergency environment.
Being a working mom has its own challenges and sometimes we leave what we love, to do what’s best for our children. An opportunity came for me to move to Marketing. I love my management team and my co-workers are great. I have learned that in all aspects of my life I will always be growing, learning and changing. When I think life is taking me one way, it turns, and I have a new path. If I have to live by just one quote it has to be from the ultimate icon for dreams.
“Keep moving forward!” – Mr. Walt Disney.
Letisha Ghanbari, Marketing Specialist
I have been working at Concentrix full-time (More than a year)
Pros
I entered Concentrix at an agent level as a sales representative. I've been there for one year and have already progressed to a Team Leader position. There's such great support from the management teams and such a great culture on the production floor.
Cons
Some clients are better to work with than others, but as long as you're willing to work hard, movement within the company is encouraged.
Advice to Management
Keep up the great work!
Application
I applied online. The process took 2 weeks. I interviewed at Concentrix.
Interview
The interview process involves an assessment centre. There were about 10 people in the main room where the leaders described the next stage's process. What is involved in the process is a 1-on-1 interview and then a role play phone call with one of the leaders.
Interview Questions
