first direct Overview

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  • Leeds, United Kingdom
  • 1001 to 5000 Employees
  • 1989
  • Company - Private
  • Banks & Building Societies
  • Unknown / Non-Applicable


first direct was the first telephone bank when it launched on 1 October 1989. Operating 24/7/365 - it has not closed its doors since. The bank also provides internet banking and text message banking. Despite having no branches first direct is well known for pioneering amazing ...

first direct Reviews

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Chris Pitt
Chris Pitt
3 Ratings
25 Apr 2021
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Former Employee - Systems Adminsistrator in Leeds, England, England

I worked at first direct full-time


benefits, free parking, flexibility for shifts


Not the company it was unfortunately, too many managers under qualified for their roles, covid has killed off the last bit of
See All 95 Reviews

Diversity & Inclusion at first direct

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first direct Interviews

Getting an Interview
Applied online90%
Employee Referral6%

  1. [employerShortName] icon

    Customer Service Interview

    Anonymous Employee in United Kingdom
    No Offer
    Positive Experience
    Average Interview


    3 step process. Basic telephone interview to begin with to tell you more about the role and to see how your telephone manor is. The a a role play assessment where you’re given 2 scenarios, after this there is a competency based interview.

    Tell me about a time you when above and beyond

    Answer Question

See All 34 interviews

Company Updates

22 June 2020
Men's Health Week
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first direct posted on LinkedIn
22 June 2020
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first direct posted on LinkedIn

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first direct FAQ

(22 Questions)

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Does first direct have a pension plan?

...The culture, ethos and the people are great & as are the benefits; free gym, parking, the pension is exceptional....

17 May 2019

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