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first direct Overview

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Leeds, England (UK)
1001 to 5000 employees
1989
Company - Private
Banks & Building Societies
Unknown / Non-Applicable per year
Competitors

Unknown

first direct was the first telephone bank when it launched on 1 October 1989. Operating 24/7/365 - it has not closed its doors since. The bank also provides internet banking and text message banking.

Despite having no branches first direct is well known for ... Read more

first direct Reviews

  • "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections in Leeds, England (UK)
    Current Employee - Collections in Leeds, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time (Less than a year)

    Pros

    Good place to work great staff

    Cons

    No issues to really say

See All 57 Reviews

first direct Photos

first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: First Direct (Photo thanks to Flickr user first direct, Some Rights Reserved)
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first direct Interviews

Experience

Experience
63%
20%
17%

Getting an Interview

Getting an Interview
96%
4%

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Leeds, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at first direct (Leeds, England (UK)) in October 2019.

    Interview

    Telephone interview, just a friendly chat with a few simple questions, phone call simulation was daunting but relatively easy, just made general chat on the phone about what the customer was doing on the weekend, asked questions to appear interested and give myself time to calculate answers to questions. got physical interview soon.

    Interview Questions

    • Describe good customer service   1 Answer
See All 30 Interviews

Company Updates

  • Men's Health Week

  • first direct Kindness

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first direct Awards & Accolades

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