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first direct Overview

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Leeds, England (UK)
1001 to 5000 employees
1989
Company - Private
Banks & Building Societies
Unknown / Non-Applicable per year
Competitors

Unknown

first direct was the first telephone bank when it launched on 1 October 1989. Operating 24/7/365 - it has not closed its doors since. The bank also provides internet banking and text message banking.

Despite having no branches first direct is well known for ... Read more

first direct Reviews

  • "Don’t bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hamilton, Scotland (UK)
    Former Employee - Customer Service Representative in Hamilton, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at first direct full-time (More than a year)

    Pros

    Moneys decent after a year or two working there

    Cons

    Two faced office environment, feels like slave labour to take calls constant, if your a minute over your break or go to the toilet your will get pulled up

    Advice to Management

    Relax, your nothing outside of work

See All 71 Reviews

first direct Photos

first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: First Direct (Photo thanks to Flickr user first direct, Some Rights Reserved)
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first direct Interviews

Experience

Experience
61%
23%
16%

Getting an Interview

Getting an Interview
94%
3%
3%

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Leeds, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at first direct (Leeds, England (UK)) in September 2020.

    Interview

    4 stages - initial application or employee referral, then a phone interview checking your communication skills, video role play, online situational test (given practice and sent via email) and video interview

    Interview Questions

See All 31 Interviews

Company Updates

  • Men's Health Week

  • first direct Kindness

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first direct Awards & Accolades

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