first direct Reviews

Updated 17 May 2020

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3.4
64%
Recommend to a Friend
64%
Approve of CEO
first direct Head Joseph Gordon
Joseph Gordon
13 Ratings
Pros
Cons
More Pros and Cons
  1. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time for less than a year

    Pros

    Good place to work great staff

    Cons

    No issues to really say

    first direct2020-05-17
  2. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England

    I worked at first direct full-time for more than 5 years

    Pros

    People, culture, benefits, flexibility, approach to banking

    Cons

    Don't really have anything bad to say

    Continue reading
    first direct2020-02-26
  3. "Was great - not so much now"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at first direct full-time for more than 5 years

    Pros

    Salary is pretty good for the job that you do

    Cons

    The targets have changed recently so sales no longer a target - but the company is pushing customers online much to customers annoyance as you have to ask them to go online in every call. No longer fun - little support for anything

    Continue reading
    first direct2020-03-04
  4. "Enjoyed my time here"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Processor in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at first direct full-time for less than a year

    Pros

    Friendly staff, really helpful manager, lots of little perks to make the work day more exciting

    Cons

    Can’t really think of any

    first direct2020-02-18
  5. "Call Centre"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time for more than 8 years

    Pros

    Great people to work with like one big family. Benefits also good.

    Cons

    Work life balance can be a struggle if time management is not your strong point.

    first direct2020-02-11
  6. "Challenging"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England

    I have been working at first direct full-time for more than a year

    Pros

    Good hours and pay from the start

    Cons

    Strict scripted calls sales floor

    first direct2020-02-09
  7. "First Direct"

    5.0
    Current Employee - Anonymous Employee in Hamilton, Scotland

    I have been working at first direct full-time for more than 3 years

    Pros

    Good working environment, opportunities to progress

    Cons

    Everything seems alright so far

    first direct2020-01-07
  8. "Great Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Change Support 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at first direct full-time

    Pros

    Extremely sociable place to work

    Cons

    Based in the middle of nowhere

    first direct2019-12-08
  9. "Average"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at first direct full-time for more than a year

    Pros

    -Good salary -High quality training -Lovely colleagues

    Cons

    -Strict on reducing hours -Holidays are never accepted -Absences and sick is very judged -Unsociable hours

    first direct2019-12-11
  10. "Great job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader in Leeds, England
    Recommends
    Positive Outlook

    I worked at first direct full-time for more than 8 years

    Pros

    Salary, flexibility variety of work

    Cons

    Target led approach, great atmosphere and lots of fun

    Continue reading
    first direct2019-11-18
Found 52 reviews