Reviews by job title

35 reviews
1.0
20 Feb 2026

Fast Innovation, Heavy Impact on Support Teams

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Customer Care team in Ukraine is composed of talented, multilingual, and dedicated professionals who genuinely care about delivering high-quality work. Many team members show strong commitment and resilience in a demanding environment.

Cons

Due to a strong focus on continuous innovation and increasing market competition, new products and software updates sometimes appear to be released under tight timelines. In my experience, certain versions felt insufficiently tested, which led to recurring technical issues. As a result, customers frequently contacted support, creating a very high workload and significant stress for Customer Care agents based in Ukraine. Under pressure to meet performance expectations, local management tends to rely heavily on close performance monitoring and strict oversight. While likely intended to maintain standards, this approach can contribute to additional pressure for frontline teams.

5.0
2 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Fast pace and treats staff fairly with respect plus honesty. Great CEO Jacob B who is a visionary and the real reason why 3Shape is so successful plus the great leadership team.

Cons

You have to hit your numbers and if you don’t perform then you will be out of the door sooner not later. That is the same with all performing companies

4.0
3 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Great place to work. Wonderful team mates, with diverse culture and people value each other within the team. Good work life balance Excellent canteen staff and food Has a good reputation in Dental industry

Cons

Salary hike & bonuses!!! - Nothing changes despite constant reminder to SLT & management in terms of Salary increase or bonuses for employees Top level Management changes can be sudden and unexpected Some of the team needs a different leadership style Few of the staff on SLT team can come out pretty blunt & rude

3.0
20 Oct 2024

Very good team

Recommend
CEO approval
Business outlook

Pros

very good team members and friendly environment

Cons

the company seems to ignore the feedback received and not willing to improve

4.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- Great team members - Innovative products and cutting-edge technology

Cons

- Cross-department coordination can occasionally slow down processes - Salary could be more aligned with workload and responsibility

2.0
12 July 2024
Recommend
CEO approval
Business outlook

Pros

Great Comp. Package Remote Liked immediate team members Tool access Innovative

Cons

High role responsibilities and expectation without providing the resources to achieve the KPI's. Very toxic work culture. People get fired for no reason on a daily basis that have been veterans even. It was sad to see so many people leave and just watch people wake up to an unexplained meeting with HR that they will suddenly not have a job to feed their family. Leadership has an extremely high turnover due to this and leaves the team often swimming above water. Leadership promoted to replace previous directors are never qualified and the atmosphere is quite toxic and high-school cliques. I actually enjoyed my work itself, but chose to depart. They try 'too hard' to push the diversity and inclusion aspect of the work environment rather than having and keeping qualified people.

4.0
12 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Supportive colleagues and interesting daily tasks

Cons

Sometimes large team layoffs followed by rehiring, requiring new people to ramp up again

5.0
1 Dec 2024

Yes

Recommend
CEO approval
Business outlook

Pros

Good team, work environment and work-life balance

Cons

Salary, software company with no medical device understanding

Viewing 1 - 3 of 35 Reviews

Glassdoor has 269 3Shape reviews submitted anonymously by 3Shape employees. Read employee reviews and ratings on Glassdoor to decide if 3Shape is right for you.