AT&T Reviews | Glassdoor.com.au

AT&T Reviews

Updated 14 December 2018
18,842 reviews

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3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
8,967 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Best working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at AT&T full-time

    Pros

    Excellent leadership by senior management team. This company will continue to evolve.
    So many internal opportunities for your career growth. A lot of internal trainings options are available.

    Cons

    Company will make you work very hard.


  2. "Lack of recognition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great for your resume as it is a strong global brand. You gain good experience and understand how a global company functions

    Cons

    Lack of or stolen recognition for good work is common
    Office politics very visible
    Sales are seen as untouchable

  3. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Painting in Adelaide
    Former Employee - Painting in Adelaide
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great communication between all staff members. Great work ethic all around the office and a great atmoshpere around everyone including customers

    Cons

    Not enough electrical appliances to supply the office and customers when needed. And not enough custom support for foreign customers resulting in them having a bad impression of the company

    Advice to Management

    Get more electrical appliances


  4. "Early days were great with strong leadership that understood the Australian Market well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Director in Melbourne
    Former Employee - Global Account Director in Melbourne
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    All the people supporting sales are great to work with as they are supportive and are willing to go the extra mile in a process orientated environment.

    Cons

    Salary is competitive although work-life balance is challenging working across multiple time zones. Limited solution set available in Asia-Pac.

    Advice to Management

    Find some strong differentiation in the Australian market place. Stop being a me too player and relying on the brand.


  5. Helpful (43)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX (US)
    Current Employee - IT Senior Manager in Houston, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to
    4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.

    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top
    Talent if they don’t change the culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!


  6. Helpful (2)

    "It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Benefits, work, management, people culture

    Cons

    Constant layoffs. Huge turnover of employees Need to be located in major cities is


  7. "Advanced Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Very stable and easy job to do. You have many tools available to use for help and troubleshooting. Flexible with time exchange as long as the exchange is available.

    Cons

    Micromanaged in all aspects; this included how many calls you take, how long those calls last, what gets said on those calls etc. You must be on the phones taking calls if you are scheduled to do so, you are monitored for taking longer on breaks and if you go to the bathroom to much or too long.

    Advice to Management

    Listen to what frontline employees have to say.

  8. "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great talent of people to share work and the environment is very relax.

    Cons

    Too much process related items to deal with. Many of the IT work is outsourced.


  9. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is really good
    Benefits are amazing

    Cons

    Interview process extremely long
    Too make interviews with different people


  10. "Business Customer Service and Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Guaynabo, PR (US)
    Current Employee - Anonymous Employee in Guaynabo, PR (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great Beneficts and discounts!

    Cons

    BIG COMPANY, Centralized decisions. Ever changing company rules.