AT&T Reviews | Glassdoor.com.au

AT&T Reviews

Updated 24 September 2018
18,080 reviews

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3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
8,738 Ratings

18,080 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Painting in Adelaide
    Former Employee - Painting in Adelaide
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great communication between all staff members. Great work ethic all around the office and a great atmoshpere around everyone including customers

    Cons

    Not enough electrical appliances to supply the office and customers when needed. And not enough custom support for foreign customers resulting in them having a bad impression of the company

    Advice to Management

    Get more electrical appliances


  2. "Lack of recognition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great for your resume as it is a strong global brand. You gain good experience and understand how a global company functions

    Cons

    Lack of or stolen recognition for good work is common
    Office politics very visible
    Sales are seen as untouchable

  3. "Early days were great with strong leadership that understood the Australian Market well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Director in Melbourne
    Former Employee - Global Account Director in Melbourne
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    All the people supporting sales are great to work with as they are supportive and are willing to go the extra mile in a process orientated environment.

    Cons

    Salary is competitive although work-life balance is challenging working across multiple time zones. Limited solution set available in Asia-Pac.

    Advice to Management

    Find some strong differentiation in the Australian market place. Stop being a me too player and relying on the brand.


  4. Helpful (20)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX (US)
    Current Employee - IT Senior Manager in Houston, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to
    4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.

    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top
    Talent if they don’t change the culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!


  5. "Pros and Cons"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Pay
    Room for growth
    Fun environment

    Cons

    Hours are very long and work on seniority
    Commission structure changes at least 4 times a year


  6. "Customer service Representatives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good pay once you meet top pay

    Cons

    Hectic environment high call volume


  7. "Desktop Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Consistency in regards to work

    Cons

    The job starts before traffic starts in the morning

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Finance in Dallas, TX (US)
    Current Employee - Director of Finance in Dallas, TX (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Variety of positions available - not boring

    Cons

    High stress - lots of hours - unrealistic expectations at times

    Advice to Management

    Plan better and stop believing rosy sales forecasts


  9. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Growth, yearly income obove average

    Cons

    Schedule for new hired is not the best

    Advice to Management

    Good


  10. "sales sales sales is all they care about. customer service comes second if you’re in a retail store to most managers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Huntington Beach, CA (US)
    Former Employee - Retail Sales Consultant in Huntington Beach, CA (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    great benefits like 401k, pension health & dental. discounts are really great too!

    Cons

    too much stress. customers are rude and difficult. some of the management is like a gang and will only treat you well if you get sales no matter how you get them.

    Advice to Management

    RELAX. happy employees = happy management.


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