• Not a con for me, but a warning for those uncomfortable with ambiguity: this is a startup, which means there is rarely “this is how we’ve done it before” to fall back on. Need to be a self-starter and comfortable with relative autonomy to succeed here.
• Task automation is lagging while we focus on new features and product lines. Currently, for Customer Success, tedious manual tasks are eating a lot of time on a daily basis. That said, I've peered into much larger companies that are way further behind on automation, so perhaps I shouldn't complain here!
• “Proving” hard ROI with an educational product is difficult. This means that even spectacular results need to be resold to beneficiaries time and again - can be frustrating, as it draws focus away from our core work.