Agiito Reviews

3.8

71% would recommend to a friend

(58 total reviews)
avatar

James Parkhouse

85% approve of CEO

65% positive business outlook

Agiito has an employee rating of 3.8 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agiito employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

58 reviews
1.0
19 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Free tea and coffee when you were allowed to leave your desk.

Cons

I worked for this company for over 16 years. Unlike a lot of the senior managers in there, I worked myself up from the operational floor into being a team manager. I absolutely loved my job and gave a lot to the role, even sacrificed personal time and lost a lot of friends, as I wanted to succeed in work for the job I loved. But the managers obviously just saw me as a number as they just didn’t care. I was made redundant without having the choice, as was told my job could not be done from home, even tough most of my team were saved to work from home, with 1 of them not even having internet!! I bent backwards for this company, 2 weeks prior to the lockdown I worked so hard and had so much stress to try and keep the floor going, but didn’t get any support from senior managers at all, I was even talked down to by the COO, not that I was getting paid for this, but a thank you goes a very long way. So then offered to work from home, even tough I could have gone on furlough. I even asked to work on a special project on a contract and bent backwards to work hard and get that team to be great, still no thank yous from anyone, but what do I get, to be booted out of a job I loved with all my heart. I knew my job inside out and knew a lot about the product, but none of that mattered, as a senior manager who doesn’t even know me after 2 years working there, couldn’t care less about ruining my life and taking the job I loved most. The CEO only came to the office maybe once a year, and if the senior managers did come down, they stayed downstairs or if they were upstairs, didn’t even have the courtesy to come say hi. Working hard got me nowhere, if the face doesn’t fit, your not recognised at all. Others could do whatever they wanted without consequence, but if I did one thing wrong or made a mistake, that was held over me for a “long time. Other managers were always right and they could do whatever they want, go home crying or complain and that was that, but if I did something, I got shunned In 2 years, I think I got one thank you from my manager, they didn’t even try to really get to know me at all, but I learnt everything about my team, I could even tell if someone was sad or about to cry, that’s how well I knew my team. So all in all, 16 years of my life wasted and I’ll never get that back. I’ve lost so much in that time, I hope they are all happy with the fact that they have ruined my life and this is nothing to do with corona virus, as this was personal and directed at me, as they could have easily saved my job, as I knew a lot about it.

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Agiito Response
5y
Thankyou for taking the time to share your feedback. Without a doubt 2020 has been a difficult year. No-one could have envisaged the impact the pandemic would have on the travel & events industry. The pandemic has meant a significant reduction in trading for 2020 for Capita Travel and Events, along with the rest of our industry. As a result, we have had to make some difficult decisions, which has sadly meant redundancies and a reduction in our property footprint. We appreciate it has been a difficult time for everyone involved and we have supported our people as much as possible, taking advantage of all the options presented to us from redeployment to government retention schemes, our teams are important to us and our priority has been ongoing engagement, listening forums and regular updates on the situation. As this has been an unusual year and as we have moved to work remotely some of our usual feedback channels may not have been utilised as often as we would have liked. We always encourage people to live our values and provide opportunity through the employee lifecycle for honest feedback, with an open-door policy. It is always a shame to receive feedback where we are not able to respond directly. If you wish to discuss any of your feedback directly, we would welcome you to get in touch.
1.0
15 Oct 2020

Where to start

Recommend
CEO approval
Business outlook

Pros

Free tea and coffee, no weekend or bank holiday working. Made some good friends

Cons

Poor leadership, talked down to by upper management. Poor products, new finance system put in place which wasnt fit for use resulting in stressed staff who didnt know how to use system, managers having to write process guides for system they didnt know. Upper management expecting miracles and same level of service which was not possible with system provided. Upper management having cliques and treating staff they didnt like poorly and very different. Working from home during lockdown we were told on weekly manager calls that we would not have to cover work for those furloughed but they expected that and more from you and god forbid you didn't complete things on time. Announcing the redundancies and closure of Taunton office was a big kick in the teeth for the amount of hard work we had put in. However now that ive left the company i realise how toxic it was and no staff member should feel like that about their workplace. Previous finance manager was poor toxic and feared by staff old and new due to the spiteful ways she spoke to staff. Salary was min wage even for having finance knowledge and experience staff could earn the same anywhere else for less experience

avatar
Agiito Response
5y
Thankyou for taking the time to share your feedback. Without a doubt 2020 has been a difficult year. No-one could have envisaged the impact the pandemic would have on the travel & events industry. The pandemic has meant a significant reduction in trading for 2020 for Capita Travel and Events, along with the rest of our industry. As a result, we have had to make some difficult decisions, which has sadly meant redundancies and a reduction in our property footprint. We appreciate it has been a difficult time for everyone involved and we have supported our people as much as possible, taking advantage of all the options presented to us from redeployment to government retention schemes, our teams are important to us and our priority has been ongoing engagement, listening forums and regular updates on the situation. As this has been an unusual year and as we have moved to work remotely some of our usual feedback channels may not have been utilised as often as we would have liked. We always encourage people to live our values and provide opportunity through the employee lifecycle for honest feedback, with an open-door policy. It is always a shame to receive feedback where we are not able to respond directly. If you wish to discuss any of your feedback directly, we would welcome you to get in touch.
1.0
2 Nov 2019
Recommend
CEO approval
Business outlook

Pros

my line manager and the HR partner were both fantastic and tried numerous things to assist me but were consistently undermined by a Department Manager who created a hostile environment. I knew in my heart of hearts I'd attempted everything to return to work and was disappointed I couldn't manage it for them and I resigned from my post.

Cons

Department manager completely ignorant and unwilling to support colleagues experiencing mental health issues. Took 8 months to implement reasonable adjustments made by Occupational Health whilst maintaining surprise there was no improvement in my condition or attendance. Compounded by routinely reducing me to tears in 1-2-1 meetings with glorious lines like "you just need to try" "do you know how hard it is to run a department when you're off constantly" and more. Wanted to deny providing a laptop as a reasonable adjustment because he couldn't monitor my productivity and insisted on laptop not leaving the office - then attempted to gaslight me by asking at a WCA why I didn't take the laptop home to work on whilst off sick.

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Glassdoor has 62 Agiito reviews submitted anonymously by Agiito employees. Read employee reviews and ratings on Glassdoor to decide if Agiito is right for you.