Amwell Reviews

Overall, executive management displays poor leadership, constantly shifting priorities, and a lack of transparency for customer-facing teams. Also, the stock-based compensation offered is a joke. Instead of granting stock to deserving managers and contributors, the board and executives opted to literally hire more C-level management, lavishing them with millions in stock compensation, with the misguided belief that one new individual could miraculously save the company (this information is public btw). Moreover, the absence of standardized incentives resulted in unfair treatment regarding bonuses, commissions, and overall expectations across different teams and employees on the same team. Collaboration across departments is abysmal, with little voluntary engagement unless under duress. The company's extremely hierarchical culture hindered decision-making and perpetuated gatekeeping practices, leading to longer than expected timelines across the board. Regrettably, morale throughout the company remains low, with no executives taking responsibility for the situation. Combined with the company's struggling state, this fostered a demoralizing work environment, prompting many experienced individuals to seek greener pastures elsewhere.

Where to start... - Product doesn't work because the company customizes the product for each customer and thus, it is unsustainable to QA all of the customizations with each upgrade. As a result, most things break with each upgrade and customers are not happy, which makes the job harder. - People who are managers should not be managers, but were promoted because they have been working at the company the longest. This leads a lot of pain, favoritism, and literally borderline verbal abuse (or even actual verbal abuse). I have witnessed extremely unprofessional and poor treatment firsthand and secondhand. This also trickles from the top down where the most senior management treats their staff poorly and leads to an unbelievably hostile environment. I'm surprised there aren't more lawsuits with the unprofessional behavior that goes on with senior management within the company. Unfortunately, I do not think this will change because it starts with the highest up. - The highest up are kings of the castle and only senior management is treated well. Meaning, the co-founders literally will not drink the same water as the employees - they only drink Evian. They also have their separate kitchen and separate bathroom and one of my customers told me they were in a lunch meeting in which one of them get served their lunch on a silver platter - literally. - You will continuously fight an uphill battle. There is a lot of opportunity to make positive change and to make the product and internal processes work better, but management will not buy in as nobody gets along and there is no mutual goal to make the product the best that it can be and to make processes that work. - No annual raises, but the company will spend $400K+ (my best guest) on a company party. I was told I was getting a raise and then later told I was not because I missed the raise period by a few months and would have to wait for the next raise period, which was unknown. - After 10 years the company did not have a missions.. I don't know... wouldn't a telehealth company's mission be to improve healthcare quality and accessibility for patients? Seems easy enough to me!