Away Reviews

3.2

30% would recommend to a friend

(189 total reviews)

Jen Rubio | Jessica Schinazi

16% approve of CEO

22% positive business outlook

Away has an employee rating of 3.2 out of 5 stars, based on 189 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Away employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

189 reviews
4.0
9 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Pretty good culture very happy

Cons

Not that many downsides at all

1.0
5 Dec 2019

I left because of toxic culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People are smart, driven, and talented. Teams are collaborative and value one another.

Cons

Read The Verge article, Daily Mail, and Business Insider about Aways culture before applying. Also don’t believe everything you read! The CEO asked a select group of people to write positive reviews (requests were made in a private slack channel). Also, the communications team responds to all of these messages. Many employees are under NDA and aren’t comfortable posting reviews. Additionally, every employee has stock options so don’t review the company in fear the options will be taken away. People cry at the office and are often distressed. There’s a deep fear that they’ll be fired or berated. HR didn’t feel confidential or proactive. There are many same day firings with no warnings. Team members are so terrified that they screenshot their slack messages and some team members even secretly record their one on one meetings. Our cofounder had 7 assistants in one year. No one could learn their names fast enough. It’s an impressive company, which is why it makes it hard to recognize how manipulative and twisted it is to its employees. It’s fun to be part of something new, shiny, and successful which creates a cult-like culture. Leadership says jump - we say how high. You’re looked down upon for working from home and for taking PTO. After a very disconcerting expose from The Verge about the company’s culture, leadership ignored it. They encouraged employees to pretend nothing happened as opposed to creating a collaborative and healthy discourse about culture. Please be wary when applying.

1.0
11 Sept 2018
Recommend
CEO approval
Business outlook

Pros

-The company's core product, the polycarbonate luggage, is truly great. It's definitely the best quality you can get for the price. -If you work on certain teams (PR/Comms/Brand/Experiential), I do think that Away is a great place to work. These teams get to travel a ton and spend a lot of money on things that have yet to be proven to be worth anything to the business.

Cons

-Everything you've read about the mean girl culture is true. Totally unsurprising given the demeanors/personalities of the founders and the fact that very few real adults work here. -Promotions and terminations are NOT AT ALL based on competence (and no, I was not fired). They are based on random personal preferences of VPs and Execs. History shows that if you are a very mean and/or pretty girl, you will probably succeed here. Management makes a lot of promotion/termination decisions based on personal vendettas/emotional whims. Also, there are a ton of politics at play. If you get in the way of the wrong exec that the founders love, you will be removed, regardless of how good you are at your job. -No one has any idea what they're doing. There are a ton of super inexperienced millennials with inflated titles since they just happened to "get in early" and management has no idea how to reshuffle after the absurd growth the company has seen. -The company will do anything for a headline, regardless of whether it is ethical or honest, hence the PR/Comms/Brand/Experiential jobs being better than most.

avatar
Away Response
7y
Hi- Thanks for sharing your thoughts. I believe open and honest feedback is how we all learn and grow, and am always grateful to hear it. I understand that all of the feedback here is your perception of what you’ve observed, and I’d love to take a minute to respond to a few of the points in a way that might give you, and anyone else reading this, additional context on the topics you raise: -Our Brand and PR teams have no interest in spending money on things that have yet to be proven to be worth anything to the business. They are professionals who take pride in driving business impact, just like all of our other departments, and to imply that they spend their time on things that don’t impact the business unfairly diminishes the great work they do. -You note that you believe that no “real adults” work here, but our ten person leadership team has, on average, 15 years of work experience. A lot of this experience took place at more established companies. I deeply value the experience and leadership they bring to Away. -Promotions and terminations are always based on work performance, and on our core values. Out of privacy and respect for our employees, individual performance records and details around terminations are not shared with others, so I can understand how some decisions might feel “random” to you, but we believe that it’s OK that not everyone will be the right ultimate fit for their role and the evolving needs of the business. -We’ve strived to create a workplace that encourages a growth mindset, where we acknowledge that people can always be learning to evolve their skills as the business grows, so it’s true that everyone on the team is consistently learning new skills. But to suggest that “no one knows what they’re doing” is both inaccurate and incredibly unfair to the many people who have been working hard to build one of the most successful direct-to-consumer businesses. -As a company, we have high standards of ethics and honesty, but if you’re aware of behavior that contradicts that, please raise it for our People Operations team so that we can investigate. Thanks for taking the time to leave this feedback. It’s a good reminder that we can be better at communicating the company’s philosophies and frameworks on these topics so that all of our employees have greater visibility to avoid misinterpreting some of our decisions due to a lack of context. Thanks again, and wishing you all the best. -Steph
Viewing 1 - 3 of 189 Reviews

Glassdoor has 202 Away reviews submitted anonymously by Away employees. Read employee reviews and ratings on Glassdoor to decide if Away is right for you.