Bodybuilding.com Customer Service Representative Reviews

Updated 8 Dec 2019

To filter reviews, or .
4.1
57%
Recommend to a Friend
58%
Approve of CEO
Bodybuilding.com CEO   Jas Krdzalic
Jas Krdzalic
2 Ratings
  1. "Great employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bodybuilding.com full-time for more than a year

    Pros

    Bodybuilding.com is an amazing company to work for with amazing benefits and staff. The management team is fabulous and your co workers will become your best friends.

    Cons

    It is a call center type of job. Although it is going to be a very easy going call center and a fun work environment the customers can test your patients and make you want to quit.

    Continue reading
  2. "Great For People Who are Looking to Move-up in a Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Bodybuilding.com full-time for more than 3 years

    Pros

    They did a great job with educating and teaching skills to employees. They did a lot of hiring from within.

    Cons

    The fitness industry has shifted and they are still trying to figure out how to adapt.

  3. "Great Company - Terrible Position"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bodybuilding.com full-time for less than a year

    Pros

    Full Benefits - On-Site Gym - Great Executive Leadership

    Cons

    Terrible Management - The leadership in Customer Service has lost all motivation to strive for greatness alongside their reps. Be careful when placing requests for vacation time, as the management and senior members of the company will have 1st pick on the calendar. This leaves lower-level reps with very few options throughout each quarter and fiscal year to select time to vacation with family. Opportunity to "Move-Up" internally is touted very heavily throughout training process but normally takes 2-5 years of hard/dedicated work to rank higher than the lowest level of customer service. Overall I'd say their customer service position is well-suited for a High School senior looking to make "big money" at $12.00/hour.

    Continue reading
  4. Helpful (8)

    "The real culture at BBcom/Vitalize"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative Returns in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bodybuilding.com full-time for more than 3 years

    Pros

    The best part of the company are the employees. They hire some really great people, however, some of the employees that have joined the company since I started seemed as though they were hired to desperately fill some positions.

    Cons

    The culture sucks, a friend recently called it "High School 2.0" and thats about right. If you have talent and strive to make a difference, don't plan on being able to utilize your skills because the company won't.

    Continue reading
  5. Helpful (6)

    "Great company...if you're upstairs in corporate"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Bodybuilding.com full-time for more than a year

    Pros

    Health benefits, on site gym. If you're up in corporate the list comes on. If you're in customer service the list stops there.

    Cons

    Being in customer service you are treated horribly compared to the rest of the company. There is zero communication between departments. They will tell you cs is the backbone of the company but you're treated like a very replaceable number. The systems you need to do your job rarely work which impact both the cs rep and the customer. No room for career growth, unless you join the bro club or sleep with someone in the department you want to join.

    Continue reading
  6. Helpful (2)

    "Good Company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Boise, ID
    Recommends
    Positive Outlook

    I worked at Bodybuilding.com for more than a year

    Pros

    Overall an amazing company with an awesome image to spread fitness. If the google working enviroment combined with a gym, you would get Bodybuilding.com. The oportunity to grow is there as long as you chase it. You get out of it what you put into it. The working culture is amazing everyone is so friendly, professional and driven. Not mention everyone is will to help each other grow professionally and personally.

    Cons

    Their is no standard operating procedure for terminating employment in. Extremely high turnover rate for customer service (CS). I saw many great employees and good people get walked out with very little reason as to why. Certain team leaders, and the CS lead partner tend to pick favorites, and can be closed off. Although CS may promote growth, they lead by the fear of terminating people for very little reason.

    Continue reading
  7. Helpful (1)

    "Has its Pros and has its Cons"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Recommends
    Positive Outlook

    I worked at Bodybuilding.com full-time for more than a year

    Pros

    Free Supplements/Gym memberships Access to a lot of useful tips and information Great benefits Generally speaking, the employees are like minded when it comes to fitness

    Cons

    Customer Service department is treated poorly in comparison to the rest of the company

    Continue reading
  8. Helpful (3)

    "Better Then Than Now!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bodybuilding.com full-time for more than 5 years

    Pros

    Great benefits, great people, and great opportunity outside of customer service.

    Cons

    Personal growth and promotions are hard to come by unless you are a personal friend of the boss. I worked in customer service for over 6 years, and felt disrespected instead of valued for my insight. Anywhere in the company is wonderful, except CS. HR is useless when making legitimate managerial complaints, and will rarely take the side of the employee. Time-off used to be easy to get, but leadership in customer service changed, so that changed as well.

    Continue reading
  9. Helpful (4)

    "Corporate is a blessing, Customer Service is a curse."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bodybuilding.com full-time

    Pros

    Positive environment 100% of the time Fitness/life-changing oriented Always feel like a part of others' success Great company structure

    Cons

    Customer service has become overly-automated. Hard to break through to corporate and move up. Recently seen stunted growth after so much over the last few years! :(

    Continue reading
  10. Helpful (3)

    "CS Imploding"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bodybuilding.com full-time for more than a year

    Pros

    Corporate benefits, in house gym is great, and PTO accrual is awesome. Vendor training and supplement perks are great, and the access to information is wonderful.

    Cons

    The CS department is imploding. Current "leadership" is converting this into a T-Mobile/Direct TV hybrid and making us just another call center. The individual (customer or agent) is no longer important, the only important things are money, butt in a seat, and how much you can work regardless of life outside of the business. Near 50% fail rate on numbers for individuals each quarter.

    Continue reading

Choose a different language and keep reading other reviews.

Found 10 reviews