The Customer Success department at this company is one of the most toxic work environments I have ever worked in due to management and leadership.
My direct team lead in Customer Success had very little management experience to lead a team of CSMs and it showed. There was poor communication from them. Expectations were never set and if you ever asked questions to clarify expectations, they would gaslight you to make it look like you don't understand what your job responsibilities are. Your experience and ability to do the job well was always questioned, and if you ever said no for an ask they had of you due to bandwidth (most of the time it was a job they were required to do, but didn't want to manage), you were met with swift retaliation and bullying through condescending emails, chats, or attitude in 1:1s. This would continue for days and weeks on end through micro management and documenting everything you're doing and saying so they could build a case against you to catch you for something you are not doing, when all you want to do is your job.
Some team leads are "friends" with leadership so it becomes an "us against them", when instead the focus should be on the providing white glove service to our students, districts and the program. They tell you that your self care and mental well being is a priority but they show its not when they ask you to work late nights or weekends without getting paid OT. You can't say no because they will document you for being insubordinate or ask you if you can't handle the job because "you should be able to handle this", which is another example of gaslighting.
If you are a teacher looking to transition out of the classroom, this is not the best place for that transition. Growth is limited, work days are long with it being a start up and the expectations and lack of management will be just as stressful.
