Bupa Reviews | Glassdoor.com.au

Bupa Reviews

Updated 7 February 2019
368 reviews

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3.2
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Bupa Group CEO Evelyn Bourke
Evelyn Bourke
18 Ratings

Employee Reviews

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Pros
Cons
  • "Work Life balance, some good perks" (in 11 reviews)

  • "poor management, no opportunities to progress" (in 19 reviews)

More Pros and Cons

  1. "Great Place to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Melbourne
    Current Employee - Consultant in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bupa (More than a year)

    Pros

    Excellent environment
    Great management
    Great work culture

    Cons

    Not available for this section

    Bupa Response

    22 Oct 2018 – Resourcing Partner

    Hi there,

    We really appreciate you sharing your 5 star review, it’s always pleasing to hear from current Bupa employees. Thanks so much!

    Wishing you continued happiness for the future.

    Thank... More


  2. "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Melbourne
    Current Employee - Retail Sales Consultant in Melbourne

    I have been working at Bupa part-time (Less than a year)

    Pros

    Supportive during the learning process of health insurance
    Nice co-workers

    Cons

    Very sales oriented
    Not much room for career opportunities

    Bupa Response

    4 Feb 2019 – Resourcing Partner

    Hi there,

    Happy new year! Thank you so much for sharing your feedback and experience as a Retail Sales Consultant. Great to hear you that you have great co workers and enjoyed learning about... More

  3. "Overworked and underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AIN in Brisbane
    Former Employee - AIN in Brisbane
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bupa part-time (More than 5 years)

    Pros

    Lovely and understanding residents

    Cons

    Short staffed all the time and if the short -shift- staff does not come to work then that short shift is not going to be replace which causes over work for other staff. The staff who being asked to stay back due to short staffed then did not get pay correctly for their time.

    The fingerprint clock in machine does not seem to work properly which causes wrong pay mostly on the weekends or public holidays. Hence, the fortnight payment is done incorrectly. Having said that, you do need to check your payslip carefully the staff did report underpayment quite often due to wrong number of hours paid, penalty rates not applied or other entitlements not paid, such as leave. Staff are asked to stay back to do their job overtime often did not receive their overtime pay.

    Lack of respect and support from RN for care staff. Lack of trust and understanding for care staff from the management.

    Staff are being told to do their online training at their own time and most are not being paid for doing this. In order to get paid, staff are reminded to discuss with the management before doing the online training. Legally, if staff are required to do the training program for work annually, they must be paid for that time.

    Advice to Management

    Need to treat employees fairly and pay them correctly.

    Bupa Response

    17 Dec 2018 – Resourcing Partner

    Hi there,

    Thank you for reaching out and providing your detailed feedback, as a former Bupa Villages & Aged Care employee. We appreciate you sharing the positive feedback regarding our wonderful... More


  4. Helpful (1)

    "Rest on laurels if being “great company to work for”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bupa part-time (More than a year)

    Pros

    Flexible working opportunities
    Genuinely care about mental health and well being
    Fairly flat structure

    Cons

    Pay well being market rate, resting heavily on laurels of being “loved by employees”
    Rapid growth in Aus, but company not equiped to handle - technology sucks
    Too many non-integrated businesses
    A lot of uninspired, non-strategic leaders
    Constant talk of no money

    Advice to Management

    Invest more in quality leaders, rather than a whole lot of overpaid middle managers

    Bupa Response

    22 Oct 2018 – Resourcing Partner

    Hi there,

    Thank you for reaching out and providing your detailed feedback, as a current Bupa employee. We appreciate you sharing the pro’s around flexible working opportunity, health and well... More


  5. "Sales and Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Consultant in Sydney
    Former Employee - Sales and Service Consultant in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bupa full-time (More than a year)

    Pros

    Employee benefits 40 to 50% off health insurance.

    Cons

    Even though it is a sales and service role. There is hardly any service given to customers. Bupa focuses on more upgrades, sales and revenue.

    Very target based role where the manager puts a lot of pressure on you to make more sales.

    Bupa Response

    22 Oct 2018 – Resourcing Partner

    Hi there,

    Thank you for reaching out and providing your detailed feedback, as a former Sales & Service consultant. The discounted Health Insurance sure is a great perk of working at Bupa!

    We... More


  6. Helpful (1)

    "Great if you love not having much work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Current Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bupa full-time (Less than a year)

    Pros

    - SUPER Relaxed culture
    - Nice office view

    Cons

    - No work the majority of the time
    - Team can be slightly sexist (probably unintentionally) as it is majority men

    Bupa Response

    28 Aug 2018 – Resourcing Partner

    Hi there,

    Thank you for reaching out and providing your feedback, as a current Bupa employee. There is no better view in Melbourne than our office, is there!

    We would like to have a discussion... More


  7. "Good Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Control in Sydney
    Former Employee - Credit Control in Sydney

    I worked at Bupa full-time (More than 3 years)

    Pros

    Limited Growth, tight hierarchy, beurocracy

    Cons

    Work Life balance, some good perks

    Bupa Response

    28 Aug 2018 – Resourcing Partner

    Hi there,

    Thank you so much for sharing your feedback and experience as a Credit Controller. Great to hear you that you had good work/life balance and benefited from the perks.

    If you would... More

  8. Helpful (1)

    "Work-life balance is great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Melbourne
    Current Employee - Software Developer in Melbourne
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bupa full-time (More than a year)

    Pros

    Work-life balance.
    Management team supports employees very well, there're other team assistants to help out.

    Cons

    Process is messy, no-one knows who is working on what precisely.
    A culture of "not-my-responsibility" was somehow very strongly developed.

    Advice to Management

    Need to endorse more "risk" taking responsibility. Everyone is afraid of the "unknown" so none would take on the jobs which could have a slight risk.

    Bupa Response

    6 Aug 2018 – Resourcing Partner

    Hi there,
    Thank you so much for sharing your 4-star feedback and experience as a Bupa employee. We love hearing that you are benefiting from our focus on Work/Life balance and are receiving sound... More


  9. "Very supportive and great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Former Employee - Anonymous Employee in Melbourne
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bupa (More than a year)

    Pros

    - Work life balance
    - Culture & People

    Cons

    - I didn't really have opportunities to progress
    - Pay was on the lower scale.

    Bupa Response

    6 Aug 2018 – Resourcing Partner

    Hi there,
    Thank you so much for sharing your 4-star feedback and experience as a Bupa employee. Great to hear you that you are benefiting from our renown culture and had great Work/Life balance... More


  10. Helpful (1)

    "Not the worst but nowhere near the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Role in Melbourne
    Former Employee - Corporate Role in Melbourne
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bupa full-time (More than a year)

    Pros

    Flexible working options.
    If you get in with the right people you have lots of career, project and development opportunities.

    Cons

    Poor culture across the business and favoritism is rife.
    Lack of planning and consistency in projects and strategies.
    Little collaboration across divisions, all have their own ways of working, very inconsistent.

    Advice to Management

    Fix the culture and start working as one organization.

    Bupa Response

    28 Aug 2018 – Resourcing Partner

    Hi there,

    Thank you for reaching out and providing your feedback. My name is Hazel Thurlow and I am the People Experience director, I appreciate your honesty and would like to invite you to have a... More