Pros
The culture is right, it's growing fast and they have a clear sense of direction. Their clients are of really high caliber tech companies, so employees will be learning a lot working in the customer support units in these companies.
They also seem to care by providing employees with the tools/resources/care that they need to do their job effectively- laptops, internet, training, inclusivity, autonomy, etc.
Cons
The only con here is the pay, but it's still a new company and it is remote work (though tasking and should definitely pay more), so let's give it a while and see?