Chiquito Reviews

3.3

31% would recommend to a friend

(146 total reviews)

John Baker

Not enough data to show CEO approval

20% positive business outlook

Chiquito has an employee rating of 3.3 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chiquito employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

146 reviews
1.0
10 Apr 2016

Hands down the worst place I've ever worked.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free food on your break if you do a 6hr shift. Some of the team are nice.

Cons

Where to start! I Interviewed for the position of a bartender, but was told I'd be better suited to waitressing. No idea why, when I had years of bar experience and no waitressing experience. I was told at the interview they would provide me with enough shifts to be able to pay my rent. That didn't happen at all, I was given 2/3 shifts a week, on most of which I was sent home at 'manager's discretion' which on a number of occasions was after about two and a half hour's work! I was contracted to 12 hours minimum and often didn't get my 12 hours which I'm pretty sure is illegal. Working til a close meant spending an hour's wages on getting a taxi home. Training was brief and sporadic, often thrown right into the deep end on a very busy night in the restaurant which was horrible. It pays minimum wage and if you don't have your own section to wait on then the tips are rubbish, you'd make about £2 a night despite working just as hard as anyone else. Some of the staff there were lovely and very pleasant. However, it was a cliquey workplace and I felt very much as if I didn't fit in and some of the other waitresses (and one of the managers) were very unwelcoming. There were a few incidents where if I made a mistake - as I was still new to the job, I was spoken down to and belittled, even by people who were not superior to me in their role. One of the managers was in the clique with them, so I felt like everyone was against me for reasons that I felt were unjustified. The only thing that I did was get overwhelmed in a busy restaurant due to lack of training on the floor or with the food. When I stood my ground against one of the waitresses who had had a go at me, some of the staff started talking about me and giving me dirty looks - including the manager! On my last shift, I said goodbye to the manager on my way out, only for her to look me up and down and give me a dirty look as I left. No goodbye! I rang in the next day to say I wouldn't be coming back. In conclusion, I really did not enjoy my time at Chiquito and didn't last long there. This is probably not the case in every restaurant but it definitely was in the branch I worked at.

1.0
9 Nov 2015
Recommend
CEO approval
Business outlook

Pros

the opportunity to work with a diverse team. the bright and colourful decor. regular customers.

Cons

No managerial support; excessive working hours; being treated as a number; excessive workload; no area support; unrealistic targets; expensive menu; excessive paperwork; constantly changing menus and POS; pressures to keep labour costs low. the music.

1.0
26 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Decent salary, fairly competitive. Don't be sucked in by the bonus structure though. Some truly great people to work with, loads of passion and great work ethic. 33% discount if you get time off to use it.

Cons

Where to start really 1.Constant pressure on labour costs (daily calls/emails)leading to being constantly underteamed, higher management totally out of touch and unwilling to listen to guests or team about levels needed. Forget being a manager, you are a expensive waiter/chef/busser/pot wash. However still expected to do a list of manager duties daily on top. This the most stressful part of your job by far. 2. Very little posetivity, constant battle against negativity from above, this inevitable flows down though the whole team. 3. Unachievable targets set (which they know) yet still pile pressure on to deliver, leads to compromising food/drink/service quality. Baffles me why they don't realise this is one of the big reasons the company is where it is today. 4. Progression very limited now. All in all I feel if you look after your team and don't stretch them to breaking point, Look after your guests, serve great food and drink, the brand vision in fact you will have a successful company................they have lost sight of this which is hugely dissapointing.

Viewing 1 - 3 of 146 Reviews

Glassdoor has 149 Chiquito reviews submitted anonymously by Chiquito employees. Read employee reviews and ratings on Glassdoor to decide if Chiquito is right for you.