Collette Reviews | Glassdoor.com.au

Collette Reviews

Updated 12 April 2019
93 reviews

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3.6
StarStarStarStarStar
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Approve of CEO
Collette President Daniel Sullivan Jr
Daniel Sullivan Jr
57 Ratings

Employee Reviews

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Pros
  • "gym membership reimbursement), the people who work for Collette are wonderful in all departments around the world" (in 7 reviews)

  • "Family type atmosphere, good co-workers, benefits and 401 was awesome, open door policy to CFO, Halloween was awesome" (in 6 reviews)

Cons
  • "Family owned business so room for non family to move up is limited at best" (in 5 reviews)

  • "Compensation for entry level positions is mediocre, and the raises aren't very good" (in 4 reviews)

More Pros and Cons

  1. "Great company in a great industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Pawtucket, RI (US)
    Current Employee - Marketing in Pawtucket, RI (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Collette full-time (More than 3 years)

    Pros

    Awesome co-workers and travel opportunities

    Cons

    Can’t think of any serious cons


  2. Helpful (1)

    "Good place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Pawtucket, RI (US)
    Former Employee - Customer Service in Pawtucket, RI (US)
    Recommends
    Approves of CEO

    I worked at Collette full-time (More than 3 years)

    Pros

    Good HR department
    Nice campus
    Great training

    Cons

    Family owned business so room for non family to move up is limited at best.

    Substandard pay

  3. "Pathetic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BDM
    Former Employee - BDM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Collette full-time (Less than a year)

    Pros

    Great middle management in local region

    Cons

    Senior management non communicative and non committal

    Advice to Management

    Get your systems and communication strategies in place


  4. "Process Improvement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Collette full-time

    Pros

    community is great
    get to travel

    Cons

    sometimes not driven to make change for the better, stuck in ways due to the fact people have been working at the company for so long

    Advice to Management

    leadership is a powerful tool but you need to set time aside from the very busy day to day items to make sure you are focusing on leading your teams and building up your talent profiles


  5. "Service Desk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Collette full-time

    Pros

    Friendly environment. There is room for growth. Volunteer hours to help the community. Opportunity to travel the world.

    Cons

    Need more time for innovation


  6. Helpful (5)

    "Less than average pay for booming business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Collette full-time

    Pros

    Great healthcare, friendly coworkers, paid vacation/sick/personal time, opportunity to travel on a guided tour maximum 1 time per year based on lottery system, on site wellness center/gym, 4 hours paid volunteer time a month, bonus (depending on business success) each year

    Cons

    Below average pay for industry, very hard to move from one department to another without experience in that specific department, not a lot of opportunity to advance as they tend to hire outside instead of promote from within (even though they say they do), parking is limited near buildings - have to cross busy street to get to main parking lot and that's usually full.

    Advice to Management

    Take notice when people give their notice/quit and identify if they are leaving due to lack of salary incentive or lack of growth opportunities, review the pay grades for all levels and don't consider healthcare/paid vacation/sick/personal time as "cash compensation" when it's standard at most companies by law


  7. "Client Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Collette full-time

    Pros

    Great environment to work in, nothing but support from peers, leads and management

    Cons

    none I can think of

  8. Helpful (5)

    "Old school - good ol boys club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pawtucket, RI (US)
    Former Employee - Anonymous Employee in Pawtucket, RI (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Collette full-time (More than 3 years)

    Pros

    discounts on travel, pretty good healthcare

    Cons

    too many to list in full, but really old building with mice, no parking, family owned so no advancement unless you know someone, unqualified management...


  9. Helpful (6)

    "If I could give 0 stars across the board, I would"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Pawtucket, RI (US)
    Former Employee - Sales in Pawtucket, RI (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Collette full-time (More than 5 years)

    Pros

    You get to travel... sometimes. If you're chosen (which is basically given upon favoritism or if you are sales.

    Cons

    Where to begin...

    - Terrible upper management. They have 0 idea what they are doing
    - Promote family and best friends, that is basically it. Adding 0's to their paychecks and that is all.
    - Don't listen to advice or care about their employees unless they are family (as stated) or are one of the favs. Leads to poor morale.
    - HR is a complete mess.
    - Cheapest. Company. Ever. Talk about being underpaid.

    These are just a few things, but there are so many more. Do yourself a favor and stay as far away as possible. If you are unfortunate enough to have gotten a job here recently, give it a year. You'll soon understand.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES! Value the amazing ones which there are a lot of if you took the time to pay attention to anyone outside your family. Open your eyes to what people should actually be making in terms of salary as well, it's such a poorly run company that it is just embarrassing.


  10. Helpful (4)

    "Like the company but could"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Collette full-time (More than 3 years)

    Pros

    There are many great people who work here. The company has an on site gym that is pretty nice if you can use it. They also sell travel, so you are pushing a great product and get to sell someone their dream vacation.

    Cons

    Be prepared to dedicate much of your own time to your work at Collette in addition to your regular work day. Lots of favoritism with the management teams too and if you are not a favorite your hard work will go unnoticed.

    Advice to Management

    Stop the favoritism.