ConnectWise Reviews | Glassdoor.com.au

ConnectWise Reviews

Updated 14 Aug 2019

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Found 246 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
65%
Approve of CEO
ConnectWise CEO Jason Magee
Jason Magee
6 Ratings
Pros
  • "Free lunch at select lunch cafes(in 49 reviews)

  • "Very relaxed work environment and frequent company events for employee appreciation(in 18 reviews)

Cons
  • "As has been mentioned in other reviews, when you are growing so fast, sometimes there is growing pains from that(in 16 reviews)

  • "They make you work lots of long hours(in 8 reviews)

More Pros and Cons
  1. "Run away from this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ConnectWise full-time for more than a year

    Pros

    small stipend to eat lunch every day

    Cons

    don't know if you will get laid off or not. customers consistently upset with the product and it weighs on you not knowing when they will cut people because they aren't currently making budget. They claim great culture so they can pay less...they definitely pay less but still a lack of culture. Very much like a sorority. no clear direction when you first start, you just need to figure it out. training was horrible...

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    ConnectWise2019-08-14
  2. "The Adult Version of High School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coordinator in Tampa, FL

    I worked at ConnectWise full-time for more than 3 years

    Pros

    Pay is good but not enough to keep me there after so long

    Cons

    Weekends nonexistent when workload is high. Process rules change depending on need to meet numbers. Different answers from different supervisors on same issue.

    ConnectWise2019-07-11
  3. Helpful (2)

    "A BA Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Tampa, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at ConnectWise full-time for less than a year

    Pros

    -- Relaxed dress code -- Awesome management -- Excellent culture/atmosphere -- Rewarding -- Work from home opportunities

    Cons

    -- Pay scale is WAY low -- No authority to decide priority of projects or make any major decisions

    Advice to Management

    Reevaluate salaries and communicate roles better to colleagues. ConnectWise is well below the industry average for many of the positions they have. Its no wonder people leave so frequently. The pay is garbage...

    ConnectWise2019-06-18
  4. "Great Company and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Tampa, FL
    Recommends
    Positive Outlook

    I worked at ConnectWise full-time for more than a year

    Pros

    Great benefits including lunch stipend and fully stocked kitchen. Unlimited PTO Management has an open door policy

    Cons

    Some departments require you work an "off shift" including overnights. Company recently changed hands and back filling empty positions and internal company movement has slowed to a crawl.

    Advice to Management

    Back fill empty positions. Re-instate the bonus structure.

    ConnectWise2019-06-14
  5. Helpful (1)

    "Great Company with a lot of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at ConnectWise full-time

    Pros

    Always willing to listen to new innovative ways of improving a the company, through process improvement and automaton.

    Cons

    Try to do too much with too little resources.

    ConnectWise2019-06-05
  6. Helpful (4)

    "Went through some changes, the Future remains Bright!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time for more than 3 years

    Pros

    Great benefits. Great culture. The people here are amazing. Unlimited PTO. Free Lunches. Many strong leaders with open eyes and ears. Post-Acquisition equity payout was amazing!

    Cons

    ConnectWise has had an interesting and exciting 2019. It has been a new challenge but things are looking very promising as we look into the future. We all have a lot to learn and many processes have a lot of maturation that need to take place, but many colleagues are working very hard to get us to where we need to be. TB's advisory role has already helped make great strides toward making CW even better

    Advice to Management

    Keep the transparency going. Post-acquisition the colleagues want and need to know what is going on. Continue to keep your eyes and ears open for input and innovative ideas, the colleagues want to help make CW as great as possible. Continue to empower colleagues that are maturing our processes so we can fully grow and thrive. If we can keep our goals aligned in the direction we are currently set, it is gonna be a great...

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    ConnectWise2019-05-08
  7. Helpful (5)

    "Fun while it lasted! The buyout was handled poorly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Quality Assurance Analyst in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at ConnectWise full-time for more than 10 years

    Pros

    Free lunch and a somewhat flexible schedule,

    Cons

    They let most of the good people go.

    Advice to Management

    Stop the favoritism to the rookie brown nosers.

    ConnectWise2019-05-14
  8. Helpful (7)

    "At the end of the day, money trumps values."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ConnectWise full-time for more than 3 years

    Pros

    -$8 stipend for lunch redeemable at three different places. -Lots of free snacks, drinks, etc. -Corporate culture is laid back; the dress code is casual. -Lots of interesting work.

    Cons

    Executive leadership regularly and adamantly expressed to colleagues (during the regular First Friday events) that ConnectWise wasn't interested in outside investment, and that the company would remain independent. However, as we all now know, that's not the case. All of the corporate values that CW was keen on living up to went out of the window when someone came along with a big enough purse to buy out the Bellini's....

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    Advice to Management

    My advice would be to leave as soon as possible. You may think you're safe, but once private equity gets its claws deep enough into CW, the CW that you now enjoy will be long gone. Your benefits will be cut, your perks will be eliminated, and your jobs will be subject to the whims of someone with a spreadsheet.

    ConnectWise2019-05-15
  9. Helpful (3)

    "Fun environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Consultant in Bothell, WA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at ConnectWise full-time for more than a year

    Pros

    Work was easy and a fairly relaxed environment, the software was easy to learn.

    Cons

    Micro management was a bit of an issue.

    ConnectWise2019-04-12
  10. "A perspective of former employee of 5 1/2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ConnectWise full-time for more than 5 years

    Pros

    I worked for ConnectWise for about 5 1/2 years.. in Jan we parted ways and I wanted to share my experience. At the core of this organization is a desire to make businesses succeed. Period. If you look at this from the inside out you can start right there. This IS the company’s primary m.o and one of the reasons I loved working for them. I felt like I was actually making other people’s lives better and you could really...

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    Cons

    Get a better DJ for the conference parties ;) I might know one!

    Advice to Management

    Keep listening to what the RSM’s and BDM’s are telling you. They are almost always more realistically in tune.

    ConnectWise2019-04-17
Found 246 reviews