Does Costa Coffee pay their employees well?

According to anonymously submitted Glassdoor reviews, Costa Coffee employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Costa Coffee. This rating has improved by 24% over the last 12 months.

How satisfied are employees working at Costa Coffee?

78% of Costa Coffee employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Costa Coffee 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Costa Coffee?

Barista (39) , Barista Maestro (9) , Barista Maestro Skilled (5) , Cashier/Barista (5) , Store Manager (4) , Assistant Manager (3) , Barista, Shift Supervisor (2) , Shift Leader (2) , Supervisor (2)

What are the pros of working at Costa Coffee according to real employee reviews?

"Free drinks on shift good" ((in 5 reviews)); "Good work life balance" ((in 4 reviews)); "Really nice team and flexible with shifts" ((in 4 reviews)); "Great team work, collaborative environment" ((in 3 reviews)); "Free coffee on shift, amazing people to work with" ((in 3 reviews))

What are the cons of working at Costa Coffee according to real employee reviews?

"Long hours and stressful during peak hours" ((in 6 reviews)); "bad management" ((in 3 reviews))

Costa Coffee Reviews

3.9

78% would recommend to a friend

(87 total reviews)

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (87 reviews)

Costa Coffee has an employee rating of 3.9 out of 5 stars, based on 87 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

87 reviews

4.0

17 June 2026

Positive work culture but low pay and part-time hours

Barista

Recommend

CEO approval

Business outlook

Pros

Good work culture, work life balance

Cons

Reparative, less salary and part time job

1.0

4 June 2026

Supportive coworkers overshadowed by intense micromanagement

Barista maestro

Recommend

CEO approval

Business outlook

Pros

Free coffee Lovely co workers

Cons

Constant pressure and micromanagement from area managers Constant pressure to upsell Expected to go above the job requirements (dealing with mice, cleaning outdoor windows, etc) Constantly having to use your phone for area managers to micro manage you (taking pictures of shop when opening)

3.0

4 June 2026

Good pay and work-life balance, but understaffed

Barista maestro

Recommend

CEO approval

Business outlook

Pros

good pay and work life balance can be good.

Cons

understaffed and also reliance on uni students was a negative.

Viewing 1 - 3 of 87 Reviews

Top companies for "Compensation and Benefits" near you

Marriott International

3.6★Compensation and benefits

VINCI

3.6★Compensation and benefits

ExxonMobil

3.6★Compensation and benefits

Moody's

3.6★Compensation and benefits

Costa Coffee

Costa Coffee Reviews

Company ratings over time

Reviews by job title

Positive work culture but low pay and part-time hours

Supportive coworkers overshadowed by intense micromanagement

Good pay and work-life balance, but understaffed

Top companies for "Compensation and Benefits" near you

Costa Coffee reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Costa Coffee reviews FAQs