CoventBridge Group Reviews

2.5

25% would recommend to a friend

(245 total reviews)
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Doug Merriman

34% approve of CEO

32% positive business outlook

CoventBridge Group has an employee rating of 2.5 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoventBridge Group employee rating is 33% below average for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

245 reviews
1.0
27 Dec 2016

Highly toxic. Avoid at all costs.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There's a cool coffee machine in the break room that grinds Starbucks coffee right when you get your cup. I've also made some amazing friends during my time here (though I will see some of them less now that they've been let go). Also, in management, Scott and Dave F. They are both respectable gentlemen who deserve much better than this company.

Cons

High turnover rate. Normally people quit within a few months of working here. However, today at least 5 people's positions were "terminated" because of a "restructuring of the company." So I suppose people didn't quit fast enough this time, and they were forced to take over-staffing (which was entirely the company's own fault) into their own hands and "relieve" numerous senior employees of their duties, many of whom met the fairly arbitrary numbers set for the department, and actually got more work done on a day-to-day basis than employees who were kept. Additionally, pay is an incredibly measly $12.00/hr. For a long time there were no opportunities for a raise, but now there is a "merit pay" system. Those who are eligible for a pay raise have "had their names put in," but have absolutely no concrete answer on whether or not they will receive a raise, or for how much. $12 is not enough to live off of in Orlando without overtime pay (more on that later). Furthermore, those who are fired are not given notice (they are typically told in the middle of the day). Massive amounts of overtime are instituted during the summer months. As in, working 50+ hours a week. This year, we were in overtime from May until November. The pay is not worth the time you spend away from home, especially if you have a long commute. After working 40 hours a week, you make time-and-a-half, which is $18.00/hr. However, if you have any paid holidays off, those days do not count toward the requirement. So, for instance, if you have a paid Monday off for July 4th, and work is busy and requires overtime, you may end up working an additional 8 hours of overtime during the week (10 hours per day), but NONE of that counts for the time-and-a-half rate. And believe me, EVERY opportunity this company has to pull that garbage, they absolutely will. Absolutely no one who has been working here for longer than three months likes it. Everyone dreams of leaving this place for something better. It's just barely good enough to pay the bills and scrape by, but that's it. Communication is non-existent between management and departments. As an example, the CEO told the company that anyone can speak to anyone else when needed, but then certain managers insist that you speak only to them as a buffer, rather than speaking directly to who you need to speak to. Obviously this inhibits conflict resolution. I cannot properly explain how much I hate this place. Today I watched six kind, hard-working people get fired for completely arbitrary reasons, entirely because upper management hired too many people. Rather than relieve people who legitimately got less work done, they chose to get rid of the veteran workers who carried the company on their backs when it mattered most. I can't wait to leave this horrid place.

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CoventBridge Group Response
9y
CoventBridge would like to connect on additional feedback regarding your above review. Please reach out to us at EmployeeInquires@coventbridge.com. Thank you.
1.0
13 Aug 2016

Get out while you can.

Recommend
CEO approval
Business outlook

Pros

1 to 3% 401k match and 1/3 of you health insurance paid for...that's it

Cons

As of the merger: the investigators lost 6 paid holidays (had 8 now only Christmas and Thanksgiving. Now forced to work with threat of firing) PTO rollback, travel time is a thing of the past as its report time ( state minimum wage with first 2 hours of travel free and 4 mins per hour of report time paid), We lost our per diem and the oh so generous .15-.18 cents per a mile. We did get a gas card and are now required to enter our odometer reading on every transaction inside the gas station and hold the receipt. Don't run your vehicle when it is 100+ degrees or -20 you will not be paid. We also got a shinny new iphone 6 so they can track your every move and even turn the camera on. New health insurance is garbage. ICS was the joke of the PI industry and the client hate us but we have size and coverage. That only lasts so long when the find out their cases are being ghosted buy half the company, claimants not videoed because of the upload time, investigators are told to go out when the claimants are not home just to vary / burn the hours and to lie in their reports (yes lie with a wink and a nod). How many times can we send the same guy to the door to confirm home on a 3 or 4 day case with out getting burned...lol. Poorly trained inexperienced management but they all think they are top notch seasoned investigator. Come and work with me one day in the projects and I will send you home crying. Investigator review board is a sham just yes men for the management. IT or video production could not find their way out of a paper bag and will not answer your calls. Management will throw you under the bus fast as they can...all problems stem from the investigator yeah yeah that's the ticket.

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CoventBridge Group Response
9y
CoventBridge would like to connect on additional feedback regarding your above review. Please reach out to us at EmployeeInquires@coventbridge.com. Thank you.
1.0
17 Feb 2020

Read the fine print

Recommend
CEO approval
Business outlook

Pros

There are full and part time opportunities. You could work in any state for this company. Gas Card. Health Insurance. 401K.

Cons

SERIOUS MICROMANAGEMENT PROBLEMS. In fact it is truly a nightmare. One hand never knows what the other is doing and there is no accountability for anybody. I have had 3 ''case managers'' in 9 months as have many other investigators with the company. CBG is a blend of the former Global Options and ICS Merrill. They pulled the same stunts on their employees as all other mergers in the industry. They messed with employees pay mostly by eliminating most holiday pay and tout that ''merit increases'' are not being given to all and skimp on all of it. Sure you may have a $20 per hr pay rate but that is only for onsite time. You will get about 25-30 hrs max on your professional rate of pay if you are hired at full time. The rest is paid at state minimum wage and a blended overtime policy is included so you will never be able to figure out your pay without going insane. Just figure that if you are in a fairly busy area and have health coverage your take home one week will be around $700. The second week of the month with a (most likely) prorated vehicle allowance about $1000.00 for that week. Stinks right?! ..yea it does. A lot of us have 5-10 years experience with P.I. work. Others have none. You will be working with people who literally cannot type and just do not belong here at all. You will be given a ton of SIU garbage work that basically gets you paid nothing and they encourage you to complete these on days you have surveillance and at times will have 10 or more on your board from about 4 different SIU managers, some of whom are married to each other and have screaming babies in the background each time they answer you because they sit at home and are always ''too busy''...yea..too busy with their kids....Very unprofessional. You will be made to feel that your managers are just another salesman and have little surveillance experience. Maybe 1-3 years on average at least of what I knew of my former managers. Managers ignore texts at the update mark, I would say about 60% of the time. Some are better than others. I keep this in mind. A ''case manager'' is really just a case analyst. They don't do much but copy and paste and probably take the credit for your work too. You will be expected to update clients yourself on certain files. This is due to ''contracts'' that CBG has with the insurance companies. The contracts are a whole other animal that I don't have enough time to type about. This is alright if the managers did their jobs like answering updates before you are to update a client. It is actually clearly written in instructions to contact and DISCUSS with managers before you talk to clients about your file for that day. This NEVER happens. So go ahead and update the client. cut out management entirely. They simply are too ''busy'' They also say ''If you cant get a hold of me..text about 2 other supervisors until you get an answer.'' Again..no accountability...no professionalism. This is sad and probably what you can expect industry wide as companies have merged and old days of this work have been long gone. Contracts with insurance companies, inexperience, laziness, passing the buck, and greed are all the reasons for the downfall of the insurance surveillance and SIU industry. By downfall I mean actually being able to do the right things. To be an investigator without the fluff and the lack of knowledge from others who are supposed to be guiding and ''managing'' a file.

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Glassdoor has 251 CoventBridge Group reviews submitted anonymously by CoventBridge Group employees. Read employee reviews and ratings on Glassdoor to decide if CoventBridge Group is right for you.