Pros
There are full and part time opportunities. You could work in any state for this company. Gas Card. Health Insurance. 401K.
Cons
SERIOUS MICROMANAGEMENT PROBLEMS. In fact it is truly a nightmare. One hand never knows what the other is doing and there is no accountability for anybody. I have had 3 ''case managers'' in 9 months as have many other investigators with the company. CBG is a blend of the former Global Options and ICS Merrill. They pulled the same stunts on their employees as all other mergers in the industry. They messed with employees pay mostly by eliminating most holiday pay and tout that ''merit increases'' are not being given to all and skimp on all of it. Sure you may have a $20 per hr pay rate but that is only for onsite time. You will get about 25-30 hrs max on your professional rate of pay if you are hired at full time. The rest is paid at state minimum wage and a blended overtime policy is included so you will never be able to figure out your pay without going insane. Just figure that if you are in a fairly busy area and have health coverage your take home one week will be around $700. The second week of the month with a (most likely) prorated vehicle allowance about $1000.00 for that week. Stinks right?! ..yea it does. A lot of us have 5-10 years experience with P.I. work. Others have none. You will be working with people who literally cannot type and just do not belong here at all. You will be given a ton of SIU garbage work that basically gets you paid nothing and they encourage you to complete these on days you have surveillance and at times will have 10 or more on your board from about 4 different SIU managers, some of whom are married to each other and have screaming babies in the background each time they answer you because they sit at home and are always ''too busy''...yea..too busy with their kids....Very unprofessional. You will be made to feel that your managers are just another salesman and have little surveillance experience. Maybe 1-3 years on average at least of what I knew of my former managers. Managers ignore texts at the update mark, I would say about 60% of the time. Some are better than others. I keep this in mind. A ''case manager'' is really just a case analyst. They don't do much but copy and paste and probably take the credit for your work too. You will be expected to update clients yourself on certain files. This is due to ''contracts'' that CBG has with the insurance companies. The contracts are a whole other animal that I don't have enough time to type about. This is alright if the managers did their jobs like answering updates before you are to update a client. It is actually clearly written in instructions to contact and DISCUSS with managers before you talk to clients about your file for that day. This NEVER happens. So go ahead and update the client. cut out management entirely. They simply are too ''busy'' They also say ''If you cant get a hold of me..text about 2 other supervisors until you get an answer.'' Again..no accountability...no professionalism. This is sad and probably what you can expect industry wide as companies have merged and old days of this work have been long gone. Contracts with insurance companies, inexperience, laziness, passing the buck, and greed are all the reasons for the downfall of the insurance surveillance and SIU industry. By downfall I mean actually being able to do the right things. To be an investigator without the fluff and the lack of knowledge from others who are supposed to be guiding and ''managing'' a file.
