Cox Communications Reviews

Updated 5 Aug 2020

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3.8
74%
Recommend to a Friend
87%
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
1,182 Ratings
Pros
  • "Great benefits and wonderful people to work with(in 248 reviews)

  • "Good benefits, team environment, employee resource groups(in 187 reviews)

Cons
  • "call center so you're on a leash to your phone(in 74 reviews)

  • "Cable won't be lasting very much longer, this coming from a 20 year employee(in 45 reviews)

More Pros and Cons
  1. "Family owned with family values."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time for more than 10 years

    Pros

    The family business is thriving, great benefits, diversity & inclusion.

    Cons

    Challenging goals and quotas to achieve higher-tier pay, typical high-pressure sales environment.

  2. "It's a stressful job if you never worked in a call center overall employees and company are pretty layed back"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time

    Pros

    Working hrs aren't bad. You get your hourly pay and bonus money when adding new services for customers. The Training is also a tool you'll want to really take serious because it'll help you out tremendously

    Cons

    Customer complaints are the worst to deal with and you have to limit your time with every customer because if your on a call way to long your getting dinged by your supervisor. Also if your not great at multitasking you may either wanna work towards it or pass it..

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  3. Helpful (1)

    "Great place to work"

    4.0
    Former Employee - Customer Retention Representative in Phoenix, AZ

    I worked at Cox Communications full-time

    Pros

    Great Pay and able to make own schedule if you are top 5%

    Cons

    Management is always looking to fire and does not like employees that use FMLA

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  4. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CB TECHNICIAN in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time for more than 3 years

    Pros

    Pay and Benefits. Super discounted internet.

    Cons

    Work can be very challenging at times

  5. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Tech Support in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time for more than 3 years

    Pros

    Great people great leadership. Great pay and benefits. You are respected.

    Cons

    I did wish there were less shift bids

  6. Helpful (1)

    "Great Place to Work and Grow!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Capacity Management Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time for more than 8 years

    Pros

    Benefits, hours, opportunity to grow.

    Cons

    Leadership plays favorites, set in corporate culture.

  7. "Unethical Business Practices"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care/Tech Support in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cox Communications full-time for more than 10 years

    Pros

    Worked From Home and was not micromanaged till the end.

    Cons

    No Communication, Not young enough to be considered for other positions!

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  8. "good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Cox Communications full-time for more than 10 years

    Pros

    PTO, 401K match, ability to move up if relocatable

    Cons

    benefits are confusing. could cover more than it does

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  9. "Excellent Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time for more than a year

    Pros

    Excellent leadership, company culture, community involvement, inclusive culture. Great place overall

    Cons

    Ability to move up can be restrictive.

    Cox Communications Response

    July 27, 2020

    Hi, thank you for your review. We are thrilled to hear that you’ve enjoyed your time with us thus far. Cheers to more years of service together.

  10. "If you're not a shark- you won't do well"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Chesapeake, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Cox Communications part-time for more than a year

    Pros

    Treat their employees well Lunches, opportunities to destress Lots of fun events Pay is great

    Cons

    Coaching is more about your supervisors rather than you Inflexible with finding a better solution if you really can't do sales even though they assure they are

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