Digital Third Coast Reviews

Thank you for your feedback. We're proud of our ability to adapt and always be open to new ideas and approaches, but we are sorry that your experience did not match up with our intentions. We certainly had some issues in 2017-2019 that bubbled to the surface pretty heavily. While not a timeframe that we are proud of concerning our turnover/churn rate, any area for improvement is something that we take seriously. At the end of the day, it's our responsibility to create the best workplace we can and to create profitability that allows sustainability for everyone, and scalability for the future team. It is paramount to our chosen business model. While we have moved to a remote work environment as of the current date in 2024, we no longer have free snacks, and office cleanliness is a self-imposed priority. Our most recent team happiness score was 4.54 out of 5 (room for improvement) and our current annual churn rate for our team members is 17.39%, and from a voluntary perspective, it is 13.04%. The industry average continues to float around 50% for voluntary churn, so we are proud that the commitments we make to our team, the workplace we all provide to each other, and the happiness of our team are best in class. Thanks again for your feedback and for being part of the experience that helped us make the changes needed.