Leaving was the best choice I ever made - Customer Service Representative ADP Employee Review

1.0
13 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Their benefits and compensation packages were very competitive. Often offered additional incentives, but be sure to read the fine print.

Cons

I worked at this company for 5 years. When I started I was a healthy and happy person. When I left I had numerous stress and anxiety related issues, which for the most part were due to the job. (Per my doctor and the fact that 6 months after leaving I was back to a good place). To succeed at ADP it all depends on who you know and who`s butt you`re willing to kiss. My last year there, I never changed positions, yet I had 4 different managers, all of whom expected very different things. They pride themselves on not being a call centre and putting the client first, yet in my last few years the focus made a complete shift from goals rearding service to goals regarding stats and it hurt the entire department. I`d say the worst part about ADP though was how they handled employee problems. As I said I developed severe mental illness while working there. I tried working with HR and my doctor, and though my doctor would write exactly what was going on they wouldn`t work with me. Either I was too sick to work and had to take (unpaid) STD or I wasn`t really sick and should have no problems working like everyone else. It came to a head when I had a full blown panic attack at the office and my managers solution was to lock me in a small room until I calmed down. If you like high stress, sucking up to managers, and can put up with a lot because of good pay and benefits, sure, work at ADP. If you care about your well being stay far far away.

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ADP Response
9y
Hello and thank you for this review of your experience with ADP in Nova Scotia. We apologize that your term at ADP was so tumultuous. We have escalated this review to our HR teams. Thank you again.

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Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
15 June 2026
Recommend
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Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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