over worked and under paid department of CSR reps - Client Service Representative ADP Employee Review

2.0
30 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Allowed to work from home,that is about it for my department. Things may be better for other departments.

Cons

Been told all work from home employees will be let go with no option to transfer to offices. Company takes advantge of reps work on their own time to complete calculations and reports etc for clients. We are given 1 hour off the phones to complete client tasks. Daily you get 3 or for tasks you can' t complete while on the phone with the client and each will take no less than 20 mins to complete. Many reports and calculation requests can take 3 or 4 hours to work out. It is impossible to complete and no OT is allowed for personal tasks if it is not year end. Your forced to work it out for free if you want to keep your job! It is nothing to log in to chat on a weekend and talk to friends and discuss what we are working on for free. We regularly discuss how much time ADP is taking of the books of our lives. I don't have all day to list the cons for this department .

avatar
ADP Response
9y
Hello, Thank you for the review. I assure you that the responses we provide are not fake and that we take care to escalate any HR issues to the proper channels. If you are having issues and wish to share, please contact us at adp_talent_community@adp.com -- thank you

Explore other reviews about ADP

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Employees can dress in normal day to day clothing as long as it is tactful, events all month on-site such as the Farmers market . Hybrid work schedule: 3 days in office and 2 days remote Self-service coffee and cappuccino bat and beautiful break and recharge rooms.

Cons

None at all. I love my job.

2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

avatar
ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
See reviews by: Helpful|Rating|Date|All