Pros
The reasons why people stay here are because of the excellent benefits and time off and the people are great as well. All and all its a nice place to work based on those reasons. In client services or any service position really its a long 6 months (maybe a little less now) of training which is paid and benefits start on your first day of employment which is great.
Cons
There are so many Cons, in client services anyways-as I do not know much about the other platforms or areas, there are so many areas of ADP which is also a con because they never give things time to develop and time for you to master (clients and employees) they are constantly changing EVERYTHING and that's not a good thing because it just makes my job harder. The clients cant even manage to do there own payroll, we are supposed to be support yet wind up doing everything for them and WE DO NOT GET PAID ENOUGH AT ALL. The main problem i have here, is you would think that with all the different areas to work in the company--it would be somewhat easy to move around and grow your career but that's just NOT the case, for me anyways after 5 years i am still stuck in the bottom feeder position.. and the many people I work with that have been here for 30 plus years, legit cant do anything else because this is all they know now (thier own fault really). I work in a call center which I hear is better then most, as they are fairly lenient. Although, I am just another prisoner to the phones. That is NOT what I went to college for!! And when I apply and some times interview for other positions here (rare that I get the opportunity to even interview) I never seem to land a new job here. The very worst part about me taking this position in client services-payroll specifically on the phones is that it pigeon holed me in to a very small and specific area of expertise. That I cant even find a general payroll job at a private company let alone any other job for that matter. I feel completely unhappy and miserable here and trapped because I cant afford to quit. No one really cares to do anything and change the position, give us some time off the phones, something, They just expect us to take more and more calls..and I just cant take it for much longer. If you are thinking about taking a job in client services-speciffically on the phones, just remember that its not going to help you in the long run. Your best bet is to try and find a position in the area you a) went to college for or b) are at least interested in. Lets be honest, there is nothing interesting, fun or exciting about PAYROLL, So talking about it ALL damn day just sucks and the pay does too.
