client support specialist - Cliebnt Support Specialist ADP Employee Review

1.0
30 Dec 2014
Recommend
CEO approval
Business outlook

Pros

the job currently has no pros. company no longer cares for employees. They need to readdress the treatment of employees

Cons

You are tied to the phone with no set break for using the lavatory. it is a call center position and every call monitored.The entire day spent on phone expected to have quick resolution - with little time to research client issue. No client is specifically yours so a lot of just throwing the client issue around and little resolution . many empoloyees have anxiety and are on high blood pressure meds

Explore other reviews about ADP

5.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good opportunity and work environment

Cons

Sales process can be out of your hands at times

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ADP Response
2mo
Thank you for the great rating and for sharing your ADP experience with us on Glassdoor.
2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
6d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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