The easier the country payroll is, the easier your work - In-Country Client Account Manager ADP Employee Review

3.0
3 Jan 2022
Recommend
CEO approval
Business outlook

Pros

- you don't get much involved with the payroll per se but you have to do audits - you don't need to know everything that is happening in the payroll industry as your job is only to audit the results and maintain relationship between the client and adjacent teams

Cons

- don't recommend this position for France, it's the most difficult payroll in the world. for the rest of the countries it can be quite enjoyable - lots of teams that don't know their role, they keep postponing you for various reasons, the clients come to you, everyone looks for you - responsible for the whole processes - new clients are a catastrophee coming from your own internal teams - sales department are doing a great job, but the service and implementation team are understaffed - very stressful, many don't get to resist more than 1 year - lots of clients to handle at the same time - you can see frustration on some people that get very easily pissed off

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ADP Response
4y
Thank you for sharing your review and rating with us on Glassdoor. We appreciate your insights and encourage you to reach out to your leaders or site HR team and discuss the details of your feedback so that we may address them and make sure they receive the right attention and action.

Explore other reviews about ADP

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are available to employees

Cons

None at this time Thank you

2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
3d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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