Run from this role - Account Manager - Payroll ADP Employee Review

2.0
9 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Nice Co-workers, benefits are good, but medical could be better considering the amount of employees . Some management is good, some have their own agenda or favorites. They are not trained in Payroll or Account management. Most have call center backgrounds, which makes sense since this is a call center

Cons

Misleading about the role. You are not an account manager, you are a call center that assists clients with payroll issues. You have to make the corrections and fix the issues. Not like an account manager where you support and coordinate. It’s extremely stressful role and many people have left. You do the job of several people and are told they are listening to your feedback and make changes, when the changes do not come or completely have nothing to do with feedback. It’s very discombobulated and they keep changing things, because nothing is working or getting better. Unless you have a background in payroll and love to be stressed, and are call center oriented , I do not recommend applying. Other reviews that are positive are from other areas in the company and I am sure they are having a different experience. Dishonest from the start about the role . Not Account Managenent at all! Run!

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ADP Response
3y
Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and will be shared with our leaders.

Explore other reviews about ADP

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Nothing I can think of

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ADP Response
2w
Thank you for the fantastic review and for sharing your ADP experience with us on Glassdoor!
2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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