Bad training - Associate Client Support Consultant ADP Employee Review

1.0
29 June 2023
Recommend
CEO approval
Business outlook

Pros

Reputable company on resume Cool coworkers PTO 401k match Commission

Cons

The training is atrocious. It’s 10 weeks full or nothing. They teach you the BASICS of payroll and you get zero training on the actual tax/amendment/agency notice questions clients ACTUALLY call about. You’re stuck not knowing how to answer questions you’re asked and it’s incredibly stressful and anxiety inducing. People quit all the time shortly after training ends. For how much knowledge is needed to do this job, the pay is a slap in the face. That’s why everyone ends up quitting because the stress is now where near worth dealing with such low pay. No WONDER they spend so much time in training trying to sell hopes and dreams and career development. They 100% know that the job itself is horribly set up and the training sets you up for failure. If training was provided I promise you employees wouldn’t quit so fast and wouldn’t be so stressed out constantly.

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ADP Response
2y
Thank you for sharing your review and rating with us on Glassdoor. We appreciate your insights and encourage you to reach out to your leaders or site HR team and discuss the details of your feedback so that we may address them and make sure they receive the right attention and action.

Explore other reviews about ADP

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

If you get a good team, you're set for life. The teams here can be amazingly supportive and always advocate for work/life balance.

Cons

The company talks a lot about lateral movement and job growth, but I know a lot of people who come here to stay at the same job forever. If you like somewhere comfortable and no movement, this is your place. But if you're ambitious? This isn't the place for you.

1
2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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