Good Company Overall Needs better Communication between Business Units... Complex Sale but can be very rewarding!!! - TotalSource District Manager ADP Employee Review

3.0
4 May 2011
Recommend
CEO approval
Business outlook

Pros

1. Solid Training 2. Great Incentives - Base pay is good, ramp up unrecoverable draw, commissions, bonuses, trips, presidents club, the company will spend some coin for top earners 3. PEO is something all businesses should look at but it takes time to cultivate.

Cons

1. Being $9B company, need better bridging technology for companies requiring job costing 2. Management Team is very reactive and is late to share company initiatives in timely manner 3. TotalSource is top producer of revenue; however, TS DMs are required to provide leads to telesales team to call on your behalf to assist you getting appointments, this is completely backwards. 4. Channel Partnerships for most part on non-existent. Problem lies with SBS payroll reps being entry level and most but not all don't understand value of TS and what they can earn from a good lead and sale, equates to 2 or 3 months of SBS sales. 5. Because you are assigned territory, you are assigned payroll rep partners. Interesting how some TS DM's have 4 partners when others have 1 or 2. 6. Can be cut-throat - as you are assigned a territory, if your partner provides you a lead outside of territory, it becomes 100% yours and channel partner (goes for SBS & Majors) to split. This can be good if you have a partner that works with you but when it consistently happens to you it becomes very frustrating. 7. Territory - some are better than others; however, if you identify company is HDQ outside of your territory, you can no longer call on it. 8. More opportunities for company to tell you NO verses a prospect. Company Eliminations/KOs - lack of medical participation, no medical benefits being offered, risk of business, workers comp claims can knock you out, history of bad medical can eliminate prospect, company is financial risk, etc. All of these are areas that you don't know until you start the process and can be frustrating. 9. Management will play favorites to tenured DM's, i.e. - give sales outside DM's territory. 10. Resource - newer division - has no limitations as far as industry is concerned and works hand in hand with TS; however, a Resource rep can have 2 TS DM's. This should be the other way around. More territory given to TS DM's as the deals are much more complex and have more chance of being eliminated from sales process. Most markets are over saturated. Company should have 12-15 Resource DM's and 6 to 8 TS DM's depending upon market. Currently, it is reverse. 11. One and done only, New Business Development only, so you earn no residuals, where competitors allow you to earn residuals on account sales, giving better opportunity for client referrals.

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19 June 2026
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Pros

Uncapped commission and great freedom

Cons

It’s a grind but worth it

2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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