Great learning opportunity with strong people but high stress and structural inefficiencies - Associate Account Manager ADP Employee Review

3.0
27 June 2025
Recommend
CEO approval
Business outlook

Pros

-Fantastic colleagues—supportive, smart, and collaborative team culture -Excellent exposure to clients and cross-functional departments -Deep dive into HCM systems like ADP Workforce Now; lots of technical and strategic growth -Opportunities to build client relationships and be seen as a trusted advisor -Clear pathways to promotion if you advocate for yourself and hit performance metrics

Cons

-High workload and pressure to manage large client portfolios with limited internal resourcing -Internal processes can be slow, siloed, and overly complex, especially when trying to resolve cross-team issues -Emphasis on responsiveness can blur boundaries and increase burnout risk -Training/onboarding varies wildly depending on your team—lots of “learn as you go” -Pay does not always reflect the level of responsibility or emotional labor required

Explore other reviews about ADP

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

- Great Experience - A work culture like no other - Benefits - Uncapped commission - WFH 2 days a week - Sales Training - Room for career growth quickly if you excel in your role.

Cons

- Need extremely high output and work ethic beyond what you think you are capable of doing to succeed - High turn over

1.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Resume Gold! Having the name on your resume opens doors because people know you can survive a high-volume, high-complexity environment. That’s where the benefits end.

Cons

Pay: It’s a joke. They expect specialized, expert-level work and deep tax knowledge for a base salary that is way below the market. They use the big name as an excuse to underpay you. Work/Life Balance: You are never truly off. To hit the impossible quotas, people are forced to work off the clock just to keep up. Management knows this is the only way the work gets done, but they look the other way so they don't have to address the workload. Management: They are manipulative and not leaders. Instead of helping with the workload, they use moving goalposts and vague promises of growth to keep you running. There is no advocacy for employees. Make sure to get everything in writing. Some get amnesia. Quantity over Quality: It’s a sweatshop for data. You’re forced to rush through complex setups just to hit a Go-Live count to appease Sales. Accuracy is key, but it often takes a backseat to volume, which is a nightmare for anyone who cares about doing the job right. No Room to Grow: There is no real way to move up. ADP is a lateral move company, and that’s only if your management doesn’t stand in your way and prevent you from leaving for another internal team.

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ADP Response
2w
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
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