Technology is horribly outdated, frequent leadership changes, workload is too much for one account manager to successfully care for as well as have time to robe for upsell/cross sell opportunities, very little automation in Operations, pay is not adequate compared to the market rate for the role, CEO consistently puts the blame for clients' departure on the (perceived) account managers' lack of care for the accounts when research by management has shown that (lack of) technology and/or pricing are the main reasons clients are at risk or leaving (as well as other reasons such as report accuracy, Customer Service, etc).