Never go to this company - Inbound Customer Service Representative Afni Employee Review

1.0
6 Mar 2026
Recommend
CEO approval
Business outlook

Pros

There’s no pros. They just fire people without notice , even in the training

Cons

I worked at Afni and unfortunately had a very disappointing experience. I was terminated due to “performance standards,” even though I was doing well overall. Some of the metrics like VXS and AHT dropped at times because my internet connection was not working properly, which affected my system performance. What was most frustrating is how the termination was handled. I was removed from a Webex session without any proper notice or clear warning that my job was at risk. During training, we were asked to sign documents saying we would improve our performance. We were told it was “just for record” and that we were not in trouble. However, those same records were later used against us. The company often says it’s very hard to get fired at Afni because they focus on improving employees. But in my experience, I was let go without a clear warning or opportunity to fix the issue. I believe employees deserve transparency, fair communication, and a real chance to improve before such decisions are made.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay is competitive and they promote from within. Most people are genuinely kind and enjoyable to work with. This has the potential to be a really nice place to work, if they would just treat their employees better.

Cons

Heavy workloads, high stress levels, frequent and poorly planned/executed changes made by upper management, and crazy levels of employee micromanagement make this an increasingly unbearable place to work. The company culture is oppressive, with policies that show a lack of trust in employees and their knowledge/expertise and send good people running for the exits. Fully remote work was recently eliminated for employees living near AFNI offices and a forced hybrid schedule has been implemented. Whether you're in the office or remote, you will be on camera all day, every day, and everything you do will be logged and monitored. If anything forbidden (which is almost everything) is seen on camera, you will be asked about it and possibly disciplined or fired. Don't work here unless you want to be heavily monitored and treated like a child. The PTO accrual is also very low, and I've heard management making disparaging remarks about people that dare to use their (very limited) PTO. If you aren't a workaholic, you might not fit in here.

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